Inside Sales Operations Manager

Inside Sales Operations Manager

Acuity Inc. is a market-leading industrial technology company that uses technology to solve problems in spaces, light, and more. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video, and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe, and Asia.

The Inside Sales Operations Manager is responsible for driving strategic sales growth, shaping bid and pricing strategies, and managing full-cycle sales operations across MRO, Home Center, and Digital Retail channels. This role requires exercising independent judgment on matters of significance, including customer engagement strategies, quoting methodologies, profitability decisions, and alignment with business goals. The Inside Sales Operations Manager serves as a trusted advisor to both customers and leadership, ensuring that solutions delivered strengthen market position and profitability.

Key tasks and responsibilities include :

• Strategic Bid & Project Ownership : Own and manage the full strategic bid process, including development of pricing strategies that balance competitiveness with profitability targets. Exercise independent discretion to approve or decline bids, negotiate terms, and make commitments on behalf of the business within delegated authority levels. Recommend and implement process and policy improvements that enhance sales effectiveness and alignment with organizational strategy.
• Consultative Product & Application Leadership : Act as a subject matter expert with autonomy to guide customers, sales agents, and internal stakeholders in selecting solutions that directly influence customer success and satisfaction. Translate complex customer requirements into business insights, influencing product development roadmaps and market strategies. Independently resolve escalated customer issues, balancing customer needs with business priorities.
• Strategic Customer & Channel Partner Engagement : Lead key customer and partner relationships, shaping long-term engagement strategies to expand revenue and market penetration. Develop account growth plans and implement consultative programs that impact overall channel performance. Represent the business in high-value negotiations and partnership initiatives.
• Cross-Functional Business Leadership : Direct cross-functional teams in engineering, design, operations, and finance to ensure customer commitments are met while balancing cost, feasibility, and profitability. Influence product positioning, specification packages, and solution development strategies across departments. Serve as the internal escalation point, exercising independent judgment to resolve conflicts and align deliverables.
• Project & Operational Excellence : Drive end-to-end project execution for complex or strategic accounts, including needs assessment, delivery planning, and post-sale support. Evaluate and approve resource allocation for priority accounts. Continuously assess business practices and recommend operational improvements to senior leadership.

Skills and minimum experience required include :

Travel requirements : Domestic Only 0 - 25%.