Operations Manager

Operations Manager

Operations Manager Transdev in Marietta, GA is hiring an Operations Manager. Our Operations Manager ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer a competitive compensation package of minimum $60,000 maximum $70,000. Benefits include : vacation : minimum of two (2) weeks, sick days : five days, holidays : 12 days; eight standard and four floating, other standard benefits : 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Key Responsibilities

• Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
• Oversees scheduling of operators, monitors operations and coordinates delivery of service with superiors.
• Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents.
• Works closely with the maintenance department to ensure that all operation service requirements are met.
• Respond to customer and driver questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Supervise staff on weekends and evenings.
• Develops Operations department budget.
• Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.
• Support employees and drivers with internal and external requests.
• Assist with developing and communicating standard operating procedures.
• May operate a vehicle in revenue service, if necessary.
• Other duties as required.

Qualifications

Physical Requirements

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev the mobility company empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video.