Operations Manager

Operations Manager

The Operations Manager leads the frontline team in the day-to-day operation of the Central Passenger Terminal Complex (CPTC) providing for the safe, secure, and efficient use of the facility by passengers and employees. The Operations Manager develops and implements strategies and procedures to maximize performance among service providers within the AATC portfolio of contract agreements. Those contracts provide critical services that relate to the customer and employee airport experience. The Operations Manager will be responsible for maintaining financial discipline as it applies to the overall departmental budget. The Operations Manager will also be responsible for overseeing staffing, training, scheduling, and accountability of all levels of the frontline team. The Operations Manager will represent AATC as a point of contact for all various agencies within the airport community including the Department of Aviation, Airport Regulatory Agencies, Airlines, as well as provide relevant communications to the AATC team.

Responsibilities :

• Lead and manage the frontline team through effective communication, empowerment, and coaching techniques.
• Improving operational efficiencies and performance through analytics, processes, accountability, and communication with key stakeholders to drive results.
• Ensure clear responsibility and ownership for monitoring & resolution of concerns within the CPTC.
• Participate in identification, planning, and implementation of initiatives to improve the Operations organization.
• Represent AATC as required, including attendance at assigned meetings, airport functions, and industry events.
• Assist with budget planning and manage the Operations budget.
• Ensure proper coverage for the Operational Groups.

Qualifications and Requirements :

Success Characteristics :

This position is in Atlanta, GA. Atlanta Airlines Terminal Company is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package.