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Service Manager
Service ManagerExtension, Inc • Sheboygan County, WI, United States
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Service Manager

Service Manager

Extension, Inc • Sheboygan County, WI, United States
30+ days ago
Job type
  • Permanent
Job description

Extension is seeking a Service Manager for a direct hire role for a client located in Sheboygan, WI.

Duties and Responsibilities

Revenue :

  • Responsible for Service Department profitability and maintaining high levels of customer satisfaction.
  • Achieve Service Department sales plan by meeting with customers, working with dealership sales teams, the Marketing Department and through referral business.
  • Engage customers and maintain positive relationships with key decision makers and influencers.
  • Lead Service Department efforts to achieve monthly business plan objectives.

Operations :

  • Conduct weekly shop meetings to review KPIs, policies, procedures, technical updates, customer issues and safety training and concerns.
  • Maintain a safe work environment and ensure employees adhere to company safety practices; in the event of an accident follow established company protocol.
  • Ensure proper tooling is available and ensure repairs or replacements are made promptly.
  • Communicate effectively and timely between departments and locations.
  • Ensure compliance of warranty procedures, repairs, and documentation in accordance with vendor warranty guidelines
  • Personnel :

  • Meet with employees regularly and comply with company annual and semi-annual employee 1 : 1 meeting process and target dates.
  • Regularly evaluate employee skill levels and needs and ensure dealer and OEM training requirements are met.
  • Lead all staffing efforts of the Service Department and work regularly with the Human Resources Department to source talent
  • Qualifications :

  • Strong understanding of service operation safety practices. Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA, and DOT regulations.
  • Experience with budget planning, delegation, keen decision making and project management.
  • Experience with training, coaching and mentoring employees.
  • Have or obtain and maintain a commercial driver’s license (CDL).
  • Salary :

  • Starting at $75k + (Could increase depending on experience)
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    Service Manager • Sheboygan County, WI, United States

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