Service ManagerExtension, Inc • Sheboygan County, WI, United States
No longer accepting applications
Service Manager
Extension, Inc • Sheboygan County, WI, United States
30+ days ago
Job type
Permanent
Job description
Extension is seeking a Service Manager for a direct hire role for a client located in Sheboygan, WI.
Duties and Responsibilities
Revenue :
Responsible for Service Department profitability and maintaining high levels of customer satisfaction.
Achieve Service Department sales plan by meeting with customers, working with dealership sales teams, the Marketing Department and through referral business.
Engage customers and maintain positive relationships with key decision makers and influencers.
Lead Service Department efforts to achieve monthly business plan objectives.
Operations :
Conduct weekly shop meetings to review KPIs, policies, procedures, technical updates, customer issues and safety training and concerns.
Maintain a safe work environment and ensure employees adhere to company safety practices; in the event of an accident follow established company protocol.
Ensure proper tooling is available and ensure repairs or replacements are made promptly.
Communicate effectively and timely between departments and locations.
Ensure compliance of warranty procedures, repairs, and documentation in accordance with vendor warranty guidelines
Personnel :
Meet with employees regularly and comply with company annual and semi-annual employee 1 : 1 meeting process and target dates.
Regularly evaluate employee skill levels and needs and ensure dealer and OEM training requirements are met.
Lead all staffing efforts of the Service Department and work regularly with the Human Resources Department to source talent
Qualifications :
Strong understanding of service operation safety practices. Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA, and DOT regulations.
Experience with budget planning, delegation, keen decision making and project management.
Experience with training, coaching and mentoring employees.
Have or obtain and maintain a commercial driver’s license (CDL).
Salary :
Starting at $75k + (Could increase depending on experience)
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Service Manager • Sheboygan County, WI, United States
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