Quality Assurance Specialist - Bilingual (Remote and Temporary)
MAXIMUSHenderson, NV, United States15 hours ago
Job type
- Full-time
- Remote
Job descriptionWorks on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures. Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards. Provide feedback on call monitoring results. Evaluate recorded and / or transcribed interactions of a complex nature between the caller / chatter / correspondent and the worker, and provide appropriate context of ratings. Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards Works with Customer Service Supervisors in assisting them in monitoring their team Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client Participates in calibration sessions with the client and complies with calibration results Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII) Requires a High School Diploma or GED Associate's Degree preferred At least 3 years of related experience in call center monitoring, quality assurance, and / or customer service Knowledge of quality assurance and continuous improvement concepts, procedures, and processes Ability to meet call monitoring deadlines and perform with skill and accuracy Organizational, teamwork, and customer service skills. Must be able to prioritize and organize work and work successfully in a multi-task environment Excellent interpersonal skills Effective oral and written communication skills; strong typing ability required Fluency in Spanish necessary Fully Remote Position Bring your own device required You will need to use your own device personal computer or laptop. No Tablets, iPads, and Chromebooks are not permitted. Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.) Hardwired internet (ethernet) connection. Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net). Private work area and adequate power source. Video calls may be requested on occasion. Proper background and attire is required. High School diploma or equivalent with 1-3 years of experience. May have training or education in area of specialization.
Description & Requirements
Maximus is looking to fill a Bilingual Quality Assurance Specialist position. The Bilingual Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
- Position is a temporary and remote position
- Must be available to work weekends and holidays as needed. The hours of operation are Monday - Friday 8 : 00 AM - 8 : 00 PM EST
Must provide your own device / equipment : Computer or Laptop required, head set with microphone and monitor required
Essential Duties and Responsibilities :
Education and Requirements :
Education :
Must provide your own device / equipment : Computer or Laptop required, head set with microphone and monitor required
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Home Office Requirements :
Minimum Requirements
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com .
Minimum Salary
20.61
Maximum Salary
30.48
Create a job alert for this search
Quality Assurance Specialist • Henderson, NV, United States
Related jobs
Designs for Health is a trusted innovator in the nutraceutical space, committed to delivering science-first, evidence-based products to healthcare practitioners and consumers.With a growing team of...Show moreLast updated: 30+ days ago
The salary range for this role is an estimate based on a wide range of compensation factors including specific skills, experience and expertise, role location, certifications, licenses, and busines...Show moreLast updated: 18 days ago
Our Las Vegas, NV laboratory is looking for a Quality Assurance Officer to join their team! The Quality Assurance Officer manages the Quality System for multiple sites across the Environment, Healt...Show moreLast updated: 6 days ago
Work From Home roles at Kelly Services cover various positions that support the company's operations remotely.Responsibilities and qualifications will vary depending on the specific role.Complete t...Show moreLast updated: 9 days ago
Develop and Implement Quality Standards : .Establish and enforce quality assurance policies and procedures to ensure compliance with industry standards and company objectives.Perform routine inspecti...Show moreLast updated: 17 days ago
The Quality Assurance Coordinator is responsible for supporting HGV Deed, VIP, and HGVC Trust Sales produced from international sales galleries.
International Sales follow a specific process and req...Show moreLast updated: 30+ days ago
Arcata is a technical services company supporting our nation's defense and maintaining our country's leadership in science, aeronautics, and space.
Our greatest strength is our people.Together, the ...Show moreLast updated: 30+ days ago
Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.
Benefits : Health Insurance, 401K, Vacation& PTO.Apply now! Work f...Show moreLast updated: 9 days ago
Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used, cleaning of meter boxes, and removal of vegetation impeding access to meters...Show moreLast updated: 9 days ago
Quality Assurance Technician for a Plastic Bottle Manufacturing Company POSITION SUMMARY The Quality Assurance Technician is responsible for performing routine inspections and audits by the ...Show moreLast updated: 30+ days ago
A Sales Career That Grows With You.Are you looking for a career path that gives you the freedom and flexibility to control your schedule, but also has the security and stability of a large company?...Show moreLast updated: 30+ days ago
Dedicated nighttime truck driver - GMSPO.Haul auto parts in liftgate trailers.Drive within Arizona, Nevada and Utah.Mileage pay, plus hourly pay while on duty, not driving.Paid time off after 6 mon...Show moreLast updated: 1 day ago The Bilingual Quality Assurance Specialist is a multi-task-oriented position requiring excellent customer service and organizational skills, computer literacy and attention to detail.After ensuring...Show moreLast updated: 30+ days ago 
The QA Manager is responsible for the development, implementation and improvement of quality assurance programs associated with FDA and FSMA regulations for assuring consistent manufacturing qualit...Show moreLast updated: 6 days ago
A Sales Career That Grows With You.Are you looking for a career path that gives you the freedom and flexibility to control your schedule, but also has the security and stability of a large company?...Show moreLast updated: 30+ days ago
Host Healthcare is seeking a local contract CT Technologist for a local contract job in Las Vegas, Nevada.Job Description & Requirements Specialty : CT Technologist Discipline : Allied Health Profess...Show moreLast updated: 26 days ago
Insurance Benefits Specialist- 100% Remote.Now is the best time to join full-time remote completely work from home.All benefits representatives start at entry level and move up! Suggested schedule ...Show moreLast updated: 30+ days ago
We embrace opportunities for personal and professional growth, and encourage our employees to share their unique skills, local knowledge, and professional expertise.
Our team is the single most impo...Show moreLast updated: 1 hour ago
Quality Associate
Designs for HealthHenderson, NV, USFull-time
- Promoted
Quality Specialist, Document Control
MotionalLas Vegas, NV, USFull-time
- Promoted
Quality Assurance Officer
SGSLas Vegas, NV, USFull-time
- Promoted
Work From Home
Kelly ServicesJean, NVRemote
Full-time
Quality Assurance Manager
D. O’Brien Service Company, Inc.Las Vegas, NV, USFull-time
- Promoted
Quality Assurance Coordinator
Hilton Grand VacationsLas Vegas, NV, USFull-time
Quality Assurance Engineer II
Arcata Associates, Inc.Las Vegas, NV, USAFull-time
Quick Apply
- Promoted
Work From Home
Remote JobsJean, NVRemote
Full-time
- Promoted
County Meter Reader
Meter ReaderJean, NVFull-time
Quality Assurance Technician
Parker Plastics, Inc.North Las Vegas, NV, USFull-time
Quick Apply
- Promoted
Entry Level Sales Representative
American Income LifeJean, NV, USFull-time
- Promoted
CDL-A Dry Van Truck Driver in Goodsprings, NV
AllTruckJobsGoodsprings, NV, USFull-time
- Promoted
Contracts Closing Agent
Hilton Grand VacationsLas Vegas, NV, USFull-time
Quality Assurance Manager
ProCaps LabsHenderson, NV, USFull-time
Quick Apply
- Promoted
Sales Representative
LIBERTY NATIONALJean, NV, USFull-time
- Promoted
Local Contract CT Technologist - $65-69 per hour
Host HealthcareEnterprise, NV, USFull-time
- Promoted
Insurance Benefits Specialist- 100% Remote
Global EliteHenderson, NV, USRemote
Full-time
- Promoted
- New!
Leasing Specialist
NALS Apartment HomesNorth Las Vegas, Nevada, United States, 89084Full-time
Quick Apply