Director, Product Transformation, Boston, MA

Overview

Director, Product Transformation, Boston, MA — United States

Your Journey Starts Here :

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make : The Director champions a culture of agility and collaboration, driving alignment and efficiency across teams. This role is critical in fostering innovation and improving governance, processes, and routines to optimize workflows and improve velocity and quality to meet organizational objectives.

The Director drives cultural and operational transformation to embed product-led thinking across the organization. This role champions strategic alignment, customer-centric design, and disciplined execution across digital product initiatives. It ensures that Santander’s platforms and omni-channel experiences are market-leading, scalable, and deeply aligned to business strategy.

• Own and continuously optimize Santander’s digital product and platform portfolio , ensuring alignment with customer needs, business goals, and regulatory requirements.
• Partner closely with the Head of Platform & Innovation and Head of Omni Channel Experience to shape and execute product strategies, initiatives, and investments.
• Lead product strategy development, portfolio planning, and roadmap governance across multiple product domains.
• Establish and embed product-first principles across teams, ensuring consistent approaches to discovery, prioritization, requirements management, and value delivery.
• Assess capacity across product and platform teams, helping leaders make informed prioritization and capacity trade-off decisions .
• Oversee and enable key cross-functional roles —including UX Research and Copywriting—that are critical to shaping the roadmap, informing investment decisions, and ensuring customer-centric platform design .
• Lead key business and product routines such as Quarterly Business Reviews (QBRs) and Program Increment (PI) Planning, ensuring alignment of goals, priorities, and execution .
• Strengthen cross-functional collaboration with Technology, Risk & Compliance, Operations, and Business Units to deliver transformative outcomes.
• Introduce and evolve tools, metrics, and processes to improve transparency, decision-making, and product lifecycle management.
• Mentor product leaders and managers, building organizational capability in modern product management practices .
• Monitor performance and market trends to inform investment decisions and adjust strategies.
• Serve as a thought partner to senior executives in shaping Santander’s digital and product-led transformation agenda.

What You Bring

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certifications

It Would Be Nice For You To Have

What Else You Need To Know

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Benefits and Additional Information

Link to Santander Benefits : Santander Benefits - 2025 Santander OnGoing / NH eGuide (foleon.com)

Risk Culture : We embrace a strong risk culture and all professionals are expected to take a proactive and responsible approach toward risk management.

EEO Statement

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions

Frequent minimal physical effort such as sitting, standing, and walking is required for this role. Depending on location, occasional moving and lifting light equipment and / or furniture may be required.

Employer Rights

This job description does not list all of the job duties of the job. You may be asked to perform other duties. You may be evaluated in part based upon your performance of the tasks listed. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at T AOps@santander.us to discuss your needs.

Primary Location : Boston, MA

Other Locations : Massachusetts-Boston

Organization : Santander Bank N.A.

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