Director of Strategic Products

Director Of Strategic Products

Every year, millions of people interact with the City of Boston to do everything from finding information on City services to paying a parking ticket or starting a business. At Boston Digital Service, we believe these experiences should be easy to find, understand, and navigate even delightful.

Boston Digital Service sits within the Innovation and Technology Cabinet and partners with City departments on improving the programs, services, products, and initiatives that make the City of Boston a great place to live. We're a cross-functional team with a mission to transform the user experience of existing services, better engage and communicate with our residents, and build new systems to improve how the City delivers services.

As a Director of Strategic Products, you will lead the product management function and play a critical role in defining how the City of Boston builds and improves digital services. You'll work across teams and departments to align digital initiatives with City-wide priorities and community needs. You will guide product strategy, delivery practices, and team developmentensuring that our technology solutions are impactful, secure, accessible, and designed for long-term success. This is a leadership role overseeing a growing team of product managers, technologies, and engineers. You'll be responsible for continuously delivering value, promoting user-centered design, and supporting a thriving community of practice for product management within the Cabinet and City.

Responsibilities

• Define and execute product strategy for the City's portfolio of digital services.
• Align product priorities and roadmaps with City-wide goals, community needs, and service delivery improvements.
• Build and maintain a comprehensive roadmap across custom-built, low-code, and no-code platforms to meet service delivery goals.
• Guide the development and evolution of digital products using modern software development practices and agile methodologies.
• Champion user-centered and trauma-informed design principles in all aspects of service and product development.
• Ensure continuous delivery of value by managing product lifecycles, evaluating tradeoffs, and driving iterative improvements.

Technology and Architecture Leadership

Data-Informed Decision Making

Stakeholder and Community Collaboration

Team Leadership and Practice Building

Minimum Entrance Qualifications

BOSTON RESIDENCY REQUIRED - You must live within Boston city limits at the start of your employment.

Terms :

Union / Salary Plan / Grade : Non-Union / MM2-11

Hours per week : 35