Medicaid Supports

Russell Tobin's client, an insurance company, is currently seeking Remote - Customer Service Representatives – Medicaid Supports (Part time)

Job Title : Customer Service Representative (Remote)

Location : 100% Remote (Must reside in Mountain Time Zone preferred)

Pay Range : $17 - $18.00 per hour

Schedule : Monday – Friday, 8 : 00 AM to 5 : 00 PM MT training then

Part time Schedule : 10 : 00 AM – 2 : 00 PM MT

Job Type : Contract (Contract-to-Hire opportunity)

About the Role :

We are seeking experienced and compassionate Customer Service Representatives to support healthcare providers by answering inbound calls related to Medicaid claims, authorizations, and eligibility. You’ll play a critical role in helping providers navigate complex processes while delivering high-quality customer support.

Key Responsibilities :

• Respond to inbound inquiries from medical providers regarding patient claims, prior authorizations, member eligibility, portal navigation, and explanation of benefits.
• Resolve issues on the first call while ensuring excellent customer experience.
• Accurately document all calls and interactions in internal systems.
• Adhere to performance standards related to productivity, schedule, and quality.
• Ensure compliance with HIPAA and company policies at all times.

Schedule & Attendance Requirements :

Orientation : November 24 – November 26, 2025

Holidays :

Training Begins : Monday, December 1, 2025

Important : No time off is permitted during the 6-week training period.

Technical & Equipment Requirements :

Required Qualifications :

Preferred Qualifications :

Ideal Candidate Profile :

Benefits that Russell Tobin offers :

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.