Hospitality Pulse Implementation & Support Specialist

REMOTE : Must reside in the lower 48 United States with some travel

Where hospitality meets innovation

Be part of J&P's mission to modernize hotel operations through technology. As our Hospitality Pulse Implementation & Support Specialist, you'll manage the rollout of new digital systems, ensure smooth property launches, and provide ongoing support to our field teams. This is the perfect opportunity for a self-starter who loves blending operational excellence with technology solutions that make work simpler and smarter.

$55,000 - $65,000 annually

PTO, Medical, Dental, Vision, Life, and 401k available

Job Title : Hospitality Pulse Implementation & Support Specialist

Reports to : Vice President, Hospitality Pulse

FLSA Status : Exempt

Location : Remote, with some travel as needed for the business

Direct Reports : None

Department Performance Improvement

JOB RESPONSIBILITIES :

The Hospitality Pulse Implementation & Support Specialist is responsible for managing the full lifecycle of property onboarding, system deployment, and operational integration of the Hospitality Pulse platform across the J&P portfolio. This role ensures accurate property configuration, seamless implementation, and successful adoption from the field teams.

Working closely with the VP of Hospitality Pulse, this position plays a key role in aligning operational processes with system capabilities, maintaining a clear technology roadmap, and ensuring robust documentation to support consistency and scalability. This specialist partners with cross-functional teams to drive effective deployment and integration, troubleshoot issues, and provide ongoing operational support to maximize system performance and user engagement.

Performs other duties as assigned.

ESSENTIAL FUNCTIONS :

• Property Lifecycle Administration - Manage end-to-end administrative processes for property setup, digital onboarding, and operational launch including data entry, checklist management, user account creation, and documentation.
• Deployment & Implementation Support - Coordinate installation and deployment schedules; track and report implementation status to the VP of Hospitality Pulse.
• Ongoing Administrative Support - Provide proactive support for field teams by updating records, assigning checklists, addressing QR code or system issues, and facilitating updates as processes evolve.
• Document and Record Management - Maintain thorough, accessible documentation in platforms such as Hospitality Pulse; ensure alignment of all checklists, SOPs, and supporting materials. Assist the VP in preparing training materials, user guides, and reports.
• Communication and Collaboration - Promote alignment between teams to support timely decision-making and issue resolution. Collect user feedback and share with the VP for enhancement consideration.

QUALIFICATIONS :

Minimum 2 years of progressive experience in administrative support, project coordination, operations management, or hospitality technology implementation.

Demonstrated expertise in organizing complex projects, managing competing priorities, and driving initiatives through successful completion within strict timelines.

Highly detail-oriented with proven ability to maintain comprehensive, accurate documentation and ensure data integrity across multiple systems.

Quick learner with a passion for adopting and mastering new operational platforms, digital tools, and technology solutions.

Exceptional written and verbal communication skills, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders.

Proficient in project management methodologies and tools (e.g. Trello, Smartsheet's, or similar software), as well as the full Microsoft Office Suite.

Strong analytical and problem-solving abilities, with a demonstrated effective solution.

Proven ability to manage multiple concurrent property deployments, balancing immediate support needs with long-term project objectives.

REQUIREMENTS :

Ability to travel up to 10%, including with limited or no advance notice, and willingness to stay multiple nights as needed.

Work schedule may vary based on business needs, including evenings, weekends, and holidays.

Must possess and maintain a valid driver's license and Real ID-compliant identification.

Must be able to travel by car and commercial air.

Prolonged periods of computer use and phone-based communication. Some lifting up to 25 lbs. may be required during travel or events.

Must maintain a professional appearance and demeanor appropriate for a business setting.

Must be able to perform the essential functions of the position, with or without reasonable accommodation. Must be able to successfully complete a criminal background check in accordance with applicable federal, state, and local laws and company policy.

J&P Hospitality Management is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

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