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INFORMATION TECHNOLOGY ASSOCIATE
INFORMATION TECHNOLOGY ASSOCIATEState of California • Sacramento, CA, United States
INFORMATION TECHNOLOGY ASSOCIATE

INFORMATION TECHNOLOGY ASSOCIATE

State of California • Sacramento, CA, United States
30+ days ago
Job type
  • Full-time
  • Permanent
Job description

This position is limited-term for 12 months, may be extended and may become permanent.

With general supervision provided by the Information Technology Manager I, the Information Technology Associate (ITA) will provide technical support and act as a liaison with staff, vendors, external partners and stakeholders. The ITA will be responsible for information technology assets (e.g. Mac, iPad, iPhone, and Windows Computers), software installation, configuration, user problem solving and support.

The OIG is dedicated to being an agency that promotes a positive work environment where employees feel valued, is family friendly, allows for true work-life balance, and ensures opportunities for employee growth. Telework eligibility pursuant to the Government Code 14200 for eligible applicants residing in California.

This position is eligible for teleworking under Government Code 14200 for eligible applicants residing in California, but some in-office work may be required. Proof of California residency will be required prior to start date if teleworking .

The designated Headquarters (HQ) for this position is in Sacramento County, and the selected candidate will be required to commute to their HQ office location as needed to meet operational needs. All commute expenses to the HQ location will be the responsibility of the selected candidate.

The position is located at 10111 Old Placerville Road, Suite 110, Sacramento, CA 95827, near Rancho Cordova off Highway 50 with FREE PARKING!

You will find additional information about the job in the Duty Statement .

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

  • INFORMATION TECHNOLOGY ASSOCIATE

Additional Documents

  • Job Application Package Checklist
  • Duty Statement
  • Position Details Job Code # :

    JC-499160

    Position #(s) : 297-001-1401-901

    Working Title :

    INFORMATION TECHNOLOGY ASSOCIATE

    Classification :

    INFORMATION TECHNOLOGY ASSOCIATE $5,084.00 - $6,811.00 L

    $5,587.00 - $7,487.00 M

    $6,108.00 - $8,185.00 N

    $6,718.00 - $9,004.00 O

    New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

    # of Positions : Work Location :

    Sacramento County

    Telework : Hybrid

    Job Type :

    12 Month Limited Term - Full Time

    Facility :

    Information Technology Unit

    Department Information

    To safeguard the integrity of the State's correctional system by providing oversight and transparency through monitoring, reporting, and recommending improvements to the California Department of Corrections and Rehabilitation.

    The Office of the Inspector General is excluded from bargaining unit contracts.

    Please Note : Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee's monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced by 3% and will accrue 5 hours of PLP 2025 on the first day of each pay period. PLP 2025 for this classification is expected to be effective through July 2027.

    Department Website : Special Requirements

  • The position(s) require(s) a Background Investigation be cleared prior to being hired.
  • Proof of California residency will be required prior to appointment, if teleworking .

  • E-mail will be the primary method of communication for the recruitment and interview process. Please ensure the e-mail address listed on your application is current and / or accurate.
  • PLEASE NOTE :

    Electronic application submission through CalCareers is highly encouraged.

    Do not include any confidential information on any documents you submit for this job vacancy. Confidential information that should be excluded or removed includes, but is not limited to, the Equal Employment Opportunity page, your Social Security Number, birth date, examination results, LEAP status, marital status, and age.

    This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov / e-verify .

    Application Instructions

    Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

    Final Filing Date : 11 / 27 / 2025

    Who May Apply

    Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and / or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

    Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

    How To Apply

    Complete Application Packages (including your Examination / Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below :

    Address for Mailing Application Packages

    You may submit your application and any applicable or required documents to :

    Inspector General's Office

    Human Resources Unit

    Attn : RECT

    10111 Old Placerville Rd., #110

    Sacramento , CA 95827

    Address for Drop-Off Application Packages

    You may drop off your application and any applicable or required documents at :

    Inspector General's Office

    Human Resources Unit

    RECT

    10111 Old Placerville Rd., #110

    Sacramento , CA 95827

    08 : 00 AM - 05 : 00 PM

    Required Application Package Documents

    The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job :

  • Current version of the State Examination / Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications - Please see below for SOQ requirements
  • Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

    Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate :

  • Experience with IT-related customer support
  • Experience with Mac / iOS
  • Experience with Windows
  • Experience with a Ticketing System
  • Experience with Active Directory
  • Experience with Microsoft Office 365 Support
  • Benefits Benefit information can be found on the CalHR website and the CalPERS website.

    The State of California offers its employees generous benefits that include leave benefits; health, dental, and vision benefits; retirement benefits, and more. For additional information on benefits offered, please visit the CalHR Benefits Summary web page.

    In addition, the OIG offers employees flexible work schedules, free parking, and free electric vehicle charging (charging stations located at our Sacramento office only). Our offices are located near public transit, shopping, and an array of food options.

    OIG employees are excluded from collective bargaining and are eligible to receive the following enhanced benefits :

  • Enhanced medical, dental, and disability benefits
  • Employer paid Life Insurance
  • Additional hour of Vacation / Annual Leave
  • Contact Information

    The Human Resources Contact is available to answer questions regarding the position or application process.

    Department Website : Special Requirements

    Amanda Maiava

    (916) 693-4346

    Maiavaa@oig.ca.gov

    Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

    EEO Contact : EEO Officer

    (916) 716-5041

    spillanes@oig.ca.gov

    California Relay Service : 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

    Statement of Qualifications

    A Statement of Qualifications (SOQ) must be submitted along with the State Application and serves as documentation of candidate's ability to present information clearly and concisely in writing. It should be typed, no more than two (2) pages in length, using 12-point Arial font and 1-inch margins. Additionally, the SOQ must include a title, first & last name, and the job control number.

    Provide responses to the following :

    1. Please describe an instance where you were required to take innovative steps to resolve a complex technology issue. What steps did you take and how did you successfully resolve the issue?

    2. Considering the Duty Statement, provide a detailed response of what makes you the ideal candidate for this position. Include all relevant experience, knowledge, and skills.

    Note : Resumes, letters, and other materials following the above directions will not be evaluated or considered as a response to the SOQ.

    Equal Opportunity Employer

    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

    It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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    Information Technology • Sacramento, CA, United States

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