Assistant Office Manager (Longmont)

Senior Technician - Assistant Office Manager

Do you have a passion for making a difference in Coloradan's lives? Do you like being involved in complex and critical policy issues that have wide-scale impact? Enjoy motivating, developing, and guiding people to reach a common goal?

The Division of Motor Vehicles (DMV) has a job opportunity for someone who is passionate about leading teams, developing strategic goals and priorities, and driving results. We want to tap into your love of making an impact for our customers and our remarkable employees who make a difference every day all over Colorado.

What we do :

The Driver License section provides Colorado credentials to the residents throughout the state which include driver licenses, instruction permits, commercial driver licenses, and identification cards.

Senior Technician - Assistant Office Manager Duties :

• Assists the Driver License Office Manager to adjust resources and personnel, as needed, for maximum effectiveness;
• Provide input and assist with annual Performance Plan evaluations; as well as quarterly; mid-year; and final employee performance evaluations. May also be required to discuss employee performance matters and prepare documentation;
• Provide day to day supervision, including coaching and conflict resolution
• Handles and resolves escalated customer complaints;
• Processes complicated, or more difficult applications;
• Operates as the floor lead, relieving employees for breaks; monitors work flow; monitors employee schedules, etc.;
• Assist with accounting duties, such as : daily deposit, reconciling employee cash / credit card receipts; verification of funds; employee cashiering;
• Performs all functions of line staff, including issuing documents, when business dictates.
• May stand for long periods of time.
• May be required to travel to another Driver License Office (DLO) to assist with daily operations.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights :

Colorado Residency Requirement : Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver License at the time of application.

Class Code & Classification Description : Technician IV (H4M4XX)

Minimum Qualifications Must meet one of the following or any combination of experience / education to meet the qualifications : Experience : Four (4) years of work experience in a public-facing role, technical customer-service role, or customer service in a regulatory environment. OR Education and Experience : A combination of related education in Management, Business Administration, Public Administration, Human Resources, or a similar field and / or relevant experience in a public-facing role, technical customer-service role, or customer service in a regulatory environment, equal to four (4) years.

Preferred Qualifications :

DOR Required Skills and Competencies : Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.

Conditions of Employment with the CDOR : Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records / accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Minimum Qualification Screening : A Human Resources Analyst will only review the work experience / job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

Email Address : All correspondence regarding your status in the selection / examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and / or review your junk mail and spam filtered email.

Appeal Rights : An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director. As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director. Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgment of the Department's action. For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov / board-rules.