Field Service Engineer - Richmond or Charlottesville regions of Virginia (Cleveland)

Company Description

ViewRay Systems, Inc. is a privately held medical device company that designs, manufactures, and markets the MRIdian A3i Radiation Therapy System. Integrating MRI technology, radiation delivery, and proprietary software, the MRIdian A3i provides real-time targeting to deliver precise radiation doses while minimizing harm to healthy tissues. The system is designed to fit standard radiation therapy vaults, promoting efficient and effective treatment. This technology aims to improve patient outcomes and reduce treatment-related side effects.

Role Description

Job Summary

We are seeking a highly motivated and organized Field Service Engineer to join our team, responsible for managing servicing activities for ViewRay Systems equipment within your assigned territory. In this role, you will provide field service and technical support for our customers through various channels, including phone, online, or onsite visits, depending on machine status and customer needs. You will have the autonomy to manage your schedule and prioritize work to ensure urgent customer requirements are addressed promptly, maximizing customer satisfaction.

The ViewRay Systems MRIdian LINAC system is an innovative and complex technology that integrates MRI imaging with Linear Accelerator technology, offering a unique opportunity to challenge and enhance your technical skills. Our customers are forward-thinking and invested in our mutual success, making this an exciting and rewarding opportunity.

Flexibility in working hours is essential, as you may be required to work outside the traditional 8 : 00 am to 5 : 00 pm schedule, including weekends, to meet service obligations and customer needs. This position reports to the Director of Global Field Service.

Responsibilities

• Ensure high levels of customer satisfaction by responding promptly to customer inquiries, maintaining clear and effective communication with both internal and external stakeholders, and delivering professional service and maintenance.
• Implement our customer support strategy to enhance long-term customer loyalty across the installed base.
• Accurately document work activities in our customer management database to maintain a comprehensive service history for regulatory compliance.
• Own the on-site spare and consumable inventory and storage area(s).
• Assist with the installation of new systems at customer sites when necessary.
• Demonstrate attention to detail and a strong ability to follow up on tasks.
• Work independently and effectively in a cross-functional team environment.
• Travel outside assigned territory as required to assist other ViewRay Systems sites and Field Service Engineers.Some sites may be outside the United States.
• Domestic and international travel - from days to up to two to three weeks at a time.

Education, Experience, and Skills

Education

Bachelors degree in Electrical Engineering (EE), Biomedical Engineering (BME), Mechanical Engineering (ME) or equivalent experience required.

Experience

2-4 years of field service experience with radiation-producing medical devices such as Linear Accelerators, MRI, or CT is preferred.

Skills

Physical Requirements

ViewRay Systems Inc. provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.