Video On Demand Technician 2 Job at Xfinity in Centennial

Job Summary

As a Video On Demand Technician you will play a vital role in ensuring the accurate and timely delivery of media assets and metadata across our video-on-demand (VOD) platforms. This role requires a detail-oriented professional with strong technical acumen, excellent communication skills, and a proactive approach to problem-solving. You will work closely with content partners, internal teams, and VOD Coordinators to uphold quality standards and maintain operational efficiency.

Key Responsibilities

• Content Publishing : Ensure all media assets and metadata are published to production environments in alignment with established service level agreements (SLAs).
• Quality Assurance : Validate incoming media and metadata for accuracy and completeness; collaborate with content providers to resolve discrepancies and ensure compliance with technical specifications.
• Metadata Management : Identify and correct missing or inaccurate metadata to support proper asset placement, discoverability, and display.
• Standards Compliance : Confirm that all content adheres to current formatting, delivery, and metadata standards.
• Partner Coordination : Receive and process media deliveries from content partners, ensuring timely and accurate ingestion into systems.
• Operational Support : Assist VOD Coordinators by investigating and resolving issues identified during content review.
• Delivery Audits : Perform regular audits by comparing scheduled delivery lists against received assets to ensure completeness and accuracy.
• Issue Resolution : Leverage daily metrics and reporting tools to identify delivery gaps and proactively address issues with content partners.
• Relationship Management : Build and maintain strong working relationships with content partners and internal stakeholders to support seamless operations.
• Escalation & Troubleshooting : Address technical and operational issues within the video operations workflow, escalating as necessary to ensure timely resolution.

Skills & Experience Requirements

Benefits

Here’s a look at just some of the perks and benefits we make available to our US-based employees :

Compensation

Primary Location Pay Range : $22.82 - $34.23

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years

Skills

Broadcast Media, Digital Content, Digital Media

EEO Statement

Comcast is an EOE / Veterans / Disabled / LGBT employer.

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