Senior Product Manager - Enterprise CX / CCaaS Clients

Job Description

Job Description

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

We are looking for a talented and experienced Senior Product Manager to join our team. This is an exciting opportunity to work on our our AI-first products and drive the development of innovative products that solve real-world problems.

As a Senior Product Manager at Nextiva, you will be responsible for overseeing the development, deployment, and optimization of existing and new products Nextiva will bring to market. You will work closely with cross-functional teams, including data scientists, engineers, designers, and business stakeholders, to define the product vision, set the product roadmap, and ensure successful product launches. You will also be responsible for ensuring our products deliver results for our largest partners, are commercially successful, identifying areas for improvement, and driving continuous innovation.

Key Responsibilities :

• Work effectively with and build relationships between yourself and the developer teams. You are the point person between developers, QAs, project managers, and product designers
• Build and maintain relationships with our largest customers to ensure we are continuously delivering value
• Collaborate with data scientists, designers, and engineers to develop capabilities that deliver business value
• Manage & drive product initiatives and associated features and be able to effectively manage your dev teams' backlogs to match those priorities. This includes taking part in product planning and roadmap creation
• Account for the customer's voice when making changes or improvements to the product. Consider customer needs by reviewing customer existing. Be proactive about requesting research from the UX research team and conducting competitive analyses as needed
• Work closely with project managers and dev managers on your teams to create sprint plans and manage the team workloads
• Be able to write clear and detailed product initiatives, feature / Epics, story's, design requests and bug tickets within Jira for developers, product designers, QA / QE team members
• The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction
• Attend or lead meetings and refinement / grooming sessions for product feature stakeholders to ensure everyone is aligned on upcoming or current product changes
• Participate in ideation and discovery sessions for product initiatives and features
• Product Design, Product Research, Product Marketing and Product Managers drive these sessions
• Conduct user research, gather feedback from customers, and iterate on product features to improve the user experience
• Analyze data to track product performance, identify trends, and make data-driven decisions
• Identify and communicate potential issues with priorities or sprints to product leadership
• Collaborate and communicate with other product managers at Nextiva to ensure everyone is aware of your dev teams' efforts and how it may affect the work of other teams. Facilitate guild meetings to accomplish this
• Keep the Product marketing team in the loop on product releases. You will work closely with them on market research, product positioning and customer communication
• Work closely with Customer support; help write how to articles and run book creation
• Support internal and external training efforts
• Be a self-starter; this role will often be self-directed, requiring an individual with a can-do attitude who is willing to learn new skills and can thrive in a fast-paced environment

Qualifications :

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors :

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and / or hourly wages, incentives, or bonuses.

The expected hiring range is $115,000 - $205,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS .

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Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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