Customer Experience Associate II

Fraud Identification Verification CEA II

Onsite (San Antonio, TX)

Great Benefits and Paid Training!

Summary : As a Fraud Identification Verification CEA II, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and communicating resolutions efficiently while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions.

What You Get :

• Full-Time Employment
• This position is full-time (40 hours / week). Employees must be flexible to work any of our 8-hour shift schedules during our business hours. Business / Operations Hours : Monday Sunday, 24 / 7
• Competitive Pay : Pay is $16.75 / hr which may be below your state's minimum wage. Please take this into consideration when applying

Paid Training :

Benefits :

What You Will Be Doing :

People Who Succeed In This Role Have :

Required Qualifications :

Preferred Qualifications :

1+ years of experience in the banking / financial industry

Pay Transparency Laws in some locations require disclosure of compensation and / or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and / or sick time. The estimated hourly range for this role is $16.75.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.