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White Glove Client Manager & Customer Support (Luxury Client Experience)

White Glove Client Manager & Customer Support (Luxury Client Experience)

Mawer CapitalMiami Beach, FL, US
22 hours ago
Job type
  • Full-time
Job description

Job Description

In-Office Position | Miami Beach, FL

Job Title : White Glove Client Manager & Customer Support (Luxury Client Experience)

We are seeking a full-time, in-office White Glove Client Manager & Customer Support representative to join our team at our Miami Beach location.

This is a high-touch, luxury service role akin to that of a personal concierge or travel agent—designed for someone who thrives on detail, precision, and exceptional customer interaction.

About the Role :

You will serve as the primary point of contact for up to 500+ high-value clients going through the Legacy Makers program. While 60–70% of clients move through the program smoothly, your primary focus will be supporting the 30–40% who may encounter questions, require assistance, or need concierge-level service to stay on track.

You’ll manage daily client communication via a dedicated support hotline and email, proactively guiding clients through their next steps. This is not a passive support role — we are looking for someone who takes initiative, follows up consistently, and anticipates client needs.

Key Responsibilities :

  • Act as a high-level concierge for clients, ensuring they feel supported, valued, and confident throughout their journey.
  • Manage all communication through a dedicated hotline and inbox (primarily email and phone).
  • Proactively reach out to clients who may be falling behind or need extra guidance.
  • Resolve or escalate inquiries related to travel, media production, logistics, branding, and event attendance.
  • Maintain accurate internal records and status updates for all clients.
  • Coordinate with internal teams (production, design, press, events) to ensure smooth delivery of services.

The Ideal Candidate :

  • Has excellent customer service skills and emotional intelligence.
  • Is highly organized, detail-oriented, and can manage a large client load without missing a beat.
  • Communicates with professionalism and warmth across both email and phone.
  • Is tech-savvy and can quickly learn internal tools and systems.
  • Has a deep understanding (or willingness to learn) the full Legacy Makers program flow and can become an expert in it.
  • Has previous experience in luxury service, high-end travel, or managing VIP clientele (preferred but not required).
  • Work Environment :

  • This is a full-time, in-person role based at our Miami Beach office.
  • Office hours are typically 9 AM – 5 PM, with occasional flexibility needed for urgent client issues.
  • You'll be working alongside a fast-moving, passionate, and creative team.
  • Compensation :

  • Competitive salary based on experience.
  • Opportunities for growth and performance-based incentives.
  • Exposure to a powerful network of clients, entrepreneurs, and creatives.
  • Benefits :

  • Health insurance
  • Paid Time Off (PTO)
  • Health / Fitness Stipend
  • Paid Holidays
  • Professional Development opportunities
  • How to Apply :

    Please submit your resume along with a brief cover letter outlining why you're the perfect fit for a white glove service role in a fast-paced, client-facing environment.

    Note : This is NOT a remote role.

    Please apply only if you are located in or willing to relocate to Miami Beach, FL.

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    Manager Customer Support • Miami Beach, FL, US

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