Vice President - Commercial Lines

Vice President, Commercial Lines

Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.

The Vice President ("VP"), Commercial Lines provides strategic leadership in driving client satisfaction and business growth across assigned Region's client service teams. The individual in this role serves as an advisor to Senior Regional and Executive Leadership while negotiating and implementing changes across their area of responsibility. The VP leads with a focus on fostering innovation, maintaining competitive market positioning, and increasing revenue.

A Glimpse Into Your Day

• Develops and executes a client service strategy that aligns with the firm's overarching goals, driving growth, and innovation.
• Builds and sustains high-performing client service teams by mentoring and empowering leaders to drive performance and innovation.
• Leads the design and implementation of scalable operations frameworks that ensure consistency, efficiency, and adaptability across regions and markets.
• Establishes a robust ecosystem of training, workflows, and quality assurance to create a continuous improvement feedback loop that drives operational excellence.
• Oversees carrier relationships from an operational and systems perspective, ensuring alignment with strategic goals and maximizing efficiency in service delivery.
• Leverages deep market insights to maintain a competitive edge, fostering strong partnerships with clients and carrier markets while identifying emerging opportunities.
• Partners with the Integration Team for acquisitions, ensuring seamless client experiences and operational continuity.
• Drives strategic oversight of service center books of business, ensuring alignment with client strategy and retention goals.
• Fosters a culture of continuous improvement and innovation within the client service teams.
• Acts as a change agent to ensure client service teams can successfully pivot to meet short and long-term business goals.
• Champions use of analytical frameworks to identify growth opportunities and establish / monitor Key Performance Indicators (KPIs) to drive informed business decisions for service process and procedure improvements.
• Establishes the firm as an industry leader by staying ahead of market conditions, trends emerging technologies, and provides recommendations to senior leadership for improvements.
• Ensures all service activities comply with industry regulations and internal policies.
• Performs other projects, duties, and tasks, as assigned.

What Success Looks Like In This Role

Why Choose Relation?

Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.