Senior Director, Business Operations - Capital One Travel

Senior Director, Business Operations

Capital One Travel is seeking an experienced leader with a blend of operations and product experience to join the team as our head of business operations. You should be passionate about both innovation, continuous improvement and quality, as you'll be responsible for creating the end-to-end processes that drive our business every day. This is a unique opportunity, as in this role you will lead a team responsible for end-to-end business processes everything from tax and accounting teams working closely with our finance organization to well managed risk and compliance, to partnering with our Legal and Enterprise Supplier Management teams. Broadly, this leader will be responsible for everything required to keep Capital One Travel well managed as we continue to rapidly scale. You will strategically build and manage the foundation that allows our team to innovate with confidence. You will define and improve processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the business's bottom line. Strong analytical skills, attention to detail, collaborative partnership, and strong stakeholder management are essential to succeeding in this role. We're looking for a candidate who works well in the midst of rapid change and growth - flexibility, adaptability in a dynamic environment and strong communication skills are a must. We believe that if we take care of our team, our team will take care of our customers. We strive to create opportunities for development and want to use our experience of scaling consumer companies to support your career growth. We value honesty and open debate, and have built our culture around a simple proposition - we solve hard problems so we can create delightful experiences for customers. You will be a key leader on the Capital One Travel leadership team, reporting directly to the SVP, Head of Capital One Travel. You will be a peer to some amazing coworkers that are passionate about delivering an innovative new product to our customers. We are looking for an experienced leader with deep experience in a variety of operational areas across financial services and Travel. You will need to be a flexible thinker, able to apply your experience to new contexts, and always willing to jump in and solve whatever the most pressing program issue is. In this role, you will have to thrive in a startup-like environment where everyone is asked to contribute in a myriad of ways and we must make constant prioritization decisions. We are looking for someone with a demonstrated ability to create inclusive and empowered teams and a track record of delivering complicated results within tight timelines. If this type of work excites you, we want you! Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas and are routinely recognized as one of the best companies to work for. Key responsibilities include :

Support Capital One Travel's well-managed agenda by aiding in risk assessments, problem solving to remediate issues, create efficiencies, and reduce risk

Providing subject matter expertise on processes and the Travel business when representing the team across the enterprise

Collaborate with Capital One Travel team to advise on risk, process, and data management requirements and process for new intent, initiatives, and enterprise requests

Create, run, and improve a control suite to ensure our risks are mitigated, regulatory and corporate policies and met, and intent matches execution

Oversee the remediation of any issues & complaints associated within the business

Manage vendor performance and relationships with the 3rd parties required to deliver our product

Collaborate with Financial Planning and Analysis and Controller to build reporting and dashboards for business management

Establish a strong and inclusive culture within a rapidly expanding organization

Basic qualifications :

Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)

At least 2 years of experience in quantitative analysis

At least 2 years of experience in qualitative analysis

At least 2 years of experience in people management

At least 2 years of experience in project management

Preferred qualifications :

Masters Degree or MBA

8+ years of experience in operations within the financial services or travel industry

4+ years of experience leading teams

4+ years of experience running programs that span multiple teams and accountability structures