Office Manager / Billing Specialist

Company Description

Rivers of Hope is deeply committed to empowering the community by educating individuals about their rights and available insurance programs. We provide advocacy and support to those navigating complex personal or family challenges. Our organization assists adult children caring for their parents through small financial, tax-free stipend relief and supports parents of adult children with disabilities, including attending IEP meetings. Rooted in compassion, Rivers of Hope strives to provide encouragement and assistance to those in need.

Role Description

This is a full-time on-site role for an Office Manager / Billing Specialist located in Taunton, MA. The Office Manager & Billing Specialist oversees day-to-day office operations to ensure smooth workflow, efficient communication, and professional customer service. This role will also manage medical billing functions using numerous insurance software, including claims submission, error correction, payment posting, aging reports, and follow-up with payers.

The ideal candidate is organized, dependable, detail-oriented, and able to multitask in a fast-paced healthcare environment.

Office Management Experience :

• Maintain a clean, organized, and professional office environment.
• Greet and assist visitors, clients, and staff in a friendly and respectful manner.
• Answer phones, route calls, take messages, and schedule appointments.
• Manage incoming / outgoing mail, faxes, and emails.
• Maintain office supplies, forms, and inventory.
• Assist with onboarding new employees and collecting required documentation.
• Coordinate staff schedules, meetings, and care team communications.
• Maintain confidentiality and compliance with HIPAA.

Medical Billing – Software (CollaborateMD a plus)

Required Skills & Experience

Qualifications

Physical & Work Requirements

Performance Expectations

Benefits