Service Coordinator

Customer Order Coordinator

Essential Job Functions / Duties :

• Review customer orders to ensure accuracy and validity.
• Place customer orders using the correct order entry method specified in the Coordinator Training Procedure; follow the Day Plan in the Coordinator Training procedure (i.e. pipeline management, daily dashboard, etc.).
• Solve order issues by identifying the issue and coordinating between the customer, provider, and Move Concierge Sales representative to ensure customer satisfaction and order retention.
• Communicate effectively via phone, email, and SMS with customers from Order Review through Post-Order Installation.
• Make outbound and inbound calls, emails, and texts to customers, providers, and internal Move Concierge employees.
• Optimize customer experience by serving as the main point of contact for any requests or questions post-order placement.
• Provide a first-class customer experience from order review through post-order installation.
• Demonstrates professionalism in communication to clients, provider partners, and colleagues.
• Reviews the DocuSign case queue to evaluate new orders, ensure accuracy of customer information, and generates DocuSign documents based on Provider requirements.
• Other job duties as assigned and deemed appropriate by management.

Basic Qualifications :

Other Qualifications :

Preferred Qualifications :

Measurable Outcomes :

Job Summary Details :

Work Environment : Office setting with potential for hybrid model after training.