Customer Success Representative

Job Description

Job Description

S&K Building Services is a fast-growing commercial window cleaning and exterior services business. As we continue to scale across the U.S., we're looking for a reliable and detail-oriented Customer Success Representative to join our team. This role supports our customers and branch teams by managing onboarding, billing, collections, and account updates. You’ll be the first point of contact for customers, helping ensure they have a smooth, positive experience from start to finish.

This position will be located at our Headquarters | 4801 Industrial Pkwy, Indianapolis, IN 46226

WHAT YOU'LL DO

• Serve as the first point of contact for customer calls and emails, resolving inquiries quickly and accurately
• Set up new customer accounts, ensuring all required documentation (W-9s, COIs, questionnaires, etc.) is received and verified
• Prepare, validate, and send invoices; manage and troubleshoot customer billing portals
• Follow up on overdue accounts and communicate with customers to resolve payment issues
• Accurately post and apply customer payments; escalate any discrepancies when needed
• Maintain clean, up-to-date customer data across systems and coordinate updates with branches and HQ
• Respond to customer requests for account updates, invoices, or documentation
• Deposit cash and checks or forward payments to HQ per company procedures
• Build positive relationships with customers and act as a liaison between them and internal teams
• Perform other related duties as assigned

WHO YOU ARE

NICE TO HAVE

WHAT WE OFFER