Account Manager

Account Manager

At Daniels Health, we're not just managing medical waste-we're transforming healthcare safety. Our mission is bold : to make healthcare safer for those who care for others. Through cutting-edge innovation, infection control expertise, and a fierce commitment to sustainability, we're redefining what it means to protect frontline workers and the environment. If you're passionate about purpose-driven work and want to be part of a company that's making a real impact in healthcare, you've just found your next home Join Daniels Health as an Account Manager in Iowa! We're looking for a driven professional to take ownership of a key market and grow with us. In this role, you'll manage a portfolio of healthcare clients, deliver outstanding service, and lead impactful projects. You'll focus on client retention, account development, and uncovering new opportunities-all while building strong relationships and ensuring customer satisfaction.

What you will do :

• Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings, and profitability.
• Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions.
• Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
• Project management and problem solving to drive outcomes inter-departmentally for the customer.
• Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance, and education.
• Be able to provide product expertise across our full service offering.
• Assist with waste policy capture, design, review, annual assessment, and policy adjustment aligned with strategic goals.
• Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics, and finance.
• Conduct routine audits related to contractual KPIs in the areas of safety, sustainability, efficiency, compliance, and education.
• Ability to support new product installations or new program implementations at a customer site.
• Support strategic customer meetings to communicate best practices, business results, and successes.
• Facilitate quarterly business reviews, conduct pre-work audits, data assessment, and stakeholder feedback collation to provide strategic recommendations and process improvements.

Candidate Profile :

5+ years of industry experience

Strong relationship building skills

Hospital services or related service industry experience highly desirable

Excellent verbal and written communication skills

Strong presentation skills with value-based selling confidence

Outstanding computer-based skills; Salesforce.com, Microsoft Office, etc.

If you're ready to make a difference in healthcare and thrive in a fast-paced, purpose-driven environment, we want to hear from you! Learn more about us and our mission! Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.