Assistant General Manager

Assistant General Manager

Position Overview : The Assistant General Manager (AGM) supports the General Manager in overseeing all hotel operations to ensure exceptional guest experiences, strong financial performance, and adherence to brand and ownership standards. The AGM plays a key leadership role in driving service excellence, operational efficiency, and team engagement at the Sheraton Tucson Hotel & Suites, a 216-room, full-service property.

Key Responsibilities

• Operational Leadership
• Assist in managing daily hotel operations across all departments to ensure seamless coordination and superior guest satisfaction.
• Maintain compliance with Sheraton brand standards and Marriott International requirements.
• Lead and support department managers in achieving operational goals, guest satisfaction metrics, and profitability targets.
• Act as Manager-on-Duty (MOD) as scheduled, representing hotel leadership and handling guest and staff issues promptly and professionally.
• Financial Performance
• Support the General Manager in budget development, forecasting, and financial reporting.
• Analyze key performance indicators (KPIs) and labor costs to identify areas of improvement and operational efficiencies.
• Assist in driving revenue through collaboration with the Sales, Marketing, and Revenue Management teams.
• Team Development & Culture
• Recruit, train, and develop team members, fostering a culture of accountability, service excellence, and teamwork.
• Lead by example in demonstrating the Sheraton brand values and TNB Hotels' service philosophy.
• Conduct regular team meetings and performance evaluations to ensure alignment with operational goals.
• Guest Experience
• Champion the hotel's guest service initiatives and ensure consistency in service delivery across all touchpoints.
• Proactively address guest feedback through Marriott's guest satisfaction platforms and on-property channels.
• Collaborate with the leadership team to continuously enhance the guest experience.
• Compliance & Safety
• Ensure compliance with all company policies, state and federal regulations, and brand standards.
• Oversee safety, security, and risk management initiatives.
• Maintain a clean, well-maintained, and welcoming environment throughout the property.

Qualifications

Bachelor's degree in Hospitality Management, Business, or related field preferred. Minimum 35 years of hotel leadership experience, with at least 2 years in a management or assistant general manager role in a full-service property. Strong understanding of hotel operations, including rooms, F&B, and sales. Proven leadership and people management skills with the ability to build and motivate teams. Strong financial acumen and ability to analyze reports and budgets. Excellent communication, problem-solving, and organizational skills. Experience with Marriott systems (e.g., MARSHA, GXP, Lightspeed, etc.) strongly preferred.

Benefits

Competitive salary and performance bonus potential. Paid time off and holidays. Hotel and Marriott travel discounts. Professional development opportunities.

This company is an equal opportunity employer.