Telecommunications Operator

Hospital Call Processor

Wage Range : $22.02 - $33.78 per hour

Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.

Job Summary

Responsible for the accurate, efficient, and courteous processing of incoming Hospital calls, as well as calls for EvergreenHealth Answering Service contracted clients. Additional responsibilities include timely and accurate processing and paging of hospital codes, monitoring and relaying of various alarms for Plant Operations and Security, as well as Mailroom duties as assigned.

Primary Duties

Process all calls within the current service level commitment.

Answer and navigate calls with accuracy, efficiency, and courtesy using best customer service tactics and practices.

Record and relay complete and accurate answering service message tickets, verifying all message details including correct spelling of patient name, caller name, and call back number.

Monitor and relay, with efficiency and urgency, designated codes via the code phone and code panels by getting correct information, promptly overhead paging, and documenting for legal and statistical purposes.

Monitor and relay designated internal Plant Operations and Security alarm panels, reporting any alarms to the Engineer on duty or Security Officer according to set procedures.

Performs other duties as assigned.

License, Certification, Education or Experience

REQUIRED

for the position :

High School graduate or equivalent

Excellent customer service skills

Excellent telephone skills

Ability to work in a team setting

Typing / keyboarding at a minimum of 50 words per minute

Ability to sit for up to 10 hours in a cubical workstation

DESIRED

for the position :

High volume PBX, answering service, call center, or medical provider office experience with a demonstrated understanding of these settings.

Previous experience in a hospital answering service or similar.

Benefit Information :

Choices that care for you and your family

At EvergreenHealth, we appreciate our employees' commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff, and their loved ones maintain and improve health and financial well-being.

Medical, vision and dental insurance

On-demand virtual health care

Health Savings Account

Flexible Spending Account

Life and disability insurance

Retirement plans 457(b) and 401(a) with employer contribution)

Tuition assistance for undergraduate and graduate degrees

Federal Public Service Loan Forgiveness program

Paid Time Off / Vacation

Extended Illness Bank / Sick Leave

Paid holidays

Voluntary hospital indemnity insurance

Voluntary identity theft protection

Voluntary legal insurance

Pay in lieu of benefits premium program

Free parking

Commuter benefits

Cafeteria & Gift Shop Discount

View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.

EvergreenHealth Benefits Guide

This position is covered by a collective bargaining agreement between EvergreenHealth and the Service Employees International Union (SEIU) Healthcare 1199NW. Union membership is optional.