Technical Support Specialist (BTS), Bloomberg Financial Solutions

Technical Support Specialist (BTS), Bloomberg Financial Solutions

Location

New York

Business Area

Sales and Client Service

Ref #

10046819

Description & Requirements

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars : sales, service, operations, culture and brand. As a department, we are united by a common goal : We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.

Our Team :

The Bloomberg Technical Support team consists of self-driven, technical individuals that provide support for a wide range of Bloomberg products across multiple technologies. The team operates on a global level, ensuring seamless and uninterrupted support for clients 24 / 7 in English, while also ensuring local language support during respective business hours.

What's The Role?

As a Bloomberg Technical Support specialist, you will deliver technical solutions to new and existing Bloomberg clients. You will learn about the ins-and-outs of the backend Bloomberg technical infrastructure that leads the global Fintech industry. You will leverage your in-depth technical skills and soft skills to deliver clients access to wide-ranging Bloomberg products across multiple technologies. You will support clients over the phone, chat, email, and in-person to ensure the highest quality of service to our clients. If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and problem-solving skills while gaining insight into the global financial markets - then this may be the opportunity for you.

We'll Trust You To :

• Effectively prioritize a high volume of calls, instant message and tickets, while also addressing team related tasks and initiatives.
• Thrive in a fast paced team, whilst demonstrating adaptability in a constantly evolving environment.
• Foster strong client relationships, understanding client needs, provide technical support, and maximize customer satisfaction.
• Collaborate with internal teams at different levels and across regions to resolve complex issues while maintaining effective communication and ensuring consistent adherence to company standard.
• Support the Bloomberg Terminal, office tools (API) and services in our client's environment encompassing advanced software troubleshooting.
• Support Bloomberg's private IP network including connectivity of customer Bloomberg routers, Enterprise servers, FIX connections and SFTP.
• Deliver support for Bloomberg products operating in Virtual environments (VMWare, Citrix, Hyper-V, AWS) ensuring seamless functionality.
• Understand core business objectives and help achieve them through daily proactive outreach to clients for licenses, hardware, software, and network set-ups / upgrades.

You'll Need to Have :

Technical Skills

Soft Skills

We'd Love to See :

What its Like To Work Here?

We work hard. We are ambitious and set ourselves tough business goals. We are a meritocracy where everyone has a voice - not a job title. Working with people you trust, respect, and can collaborate with is more important than titles or position. Things move fast, and we want people who will enjoy working in this environment and feed off the energy. But it isn't all about work. Giving back is one of our core values, and there are many ways to get involved in philanthropic initiatives from helping local school kids with their reading to helping clean up local parks and waterways.

Apply if you think we're a good match. We'll get in touch to let you know that the next steps are.

Salary Range = 80000- 90000 USD Annually + Benefits

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education / training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers / contractors and interns.

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