CLERICAL TECHNICIAN I

GENERAL DEFINITION :

This is clerical work at the entry level, performing a variety of clerical and related support tasks. A position in this class performs functions such as those of a receptionist, file clerk, operator, typist, or similar kinds of work.

Work may include the performance of higher-level duties as either a developmental assignment or when filling in for other positions.

A position in this class is differentiated from those in related classes by the routine, usually repetitive, and task-oriented nature of the work assigned.

A position in this class reports directly to a higher-level clerical, technical, professional or administrative position.

TYPICAL EXAMPLES OF WORK : (Illustrative Only)

• Answers telephone and / or receives visitors to office; answers questions about services; tells visitors or callers who can provide the specific service desired;
• gives directions for such locations; gives telephone numbers, addresses and similar information about public offices; informs office personnel of visitors and / or callers waiting for them;

takes messages; may operate radio system to contact individuals.

• Asks basic questions of individuals seeking service; records such information for others' use; may use keyboard to enter and / or secure information from automated data base;
• assists individuals in completing applications or other forms; types letters, memoranda, and other narrative material from rough draft or taped dictation;

types information onto forms; proofs own and others' typing.

• Opens, sorts and distributes incoming mail; sorts files, records and similar material; labels such records; files materials in alphabetical, chronological, numerical or other established file systems;
• retrieves requested materials from files; signs, date-stamps or otherwise identifies and / or controls records; receives and issues receipts for payments;

posts payments and other information to records.

• Operates switchboard; answers calls and connects to individual and / or number requested; keeps current records of telephone numbers;
• provides telephone numbers for other government offices, long distance numbers, and others available from a variety of sources;
• answers general questions about County services and government organization; places collect, third party billing and credit card calls;
• assist employees in placing WATS calls; records toll calls and reconciles with telephone bills; reports interrupted service to appropriate telephone company;

pages individuals for telephone calls or to give messages.

Performs related work as required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES :

Basic knowledge of clerical methods and techniques pertaining to filing, receptionist and similar office procedures.

Basic knowledge of English usage, grammar, spelling and punctuation as used in routine clerical assignments.

Ability to learn specific clerical processing requirements governing work operation in the assigned office or organization.

Ability to operate typewriters, copiers, switchboard or other office equipment, if required by work assignment.

Ability to maintain established filing and other record keeping systems.

Ability to establish and maintain effective working relationships with associates, officials in other offices and members of the public.

ACCEPTABLE TRAINING AND EXPERIENCE :

Education equivalent to completion of the twelfth school grade.

Or any equivalent combination of acceptable training and experience which has provided the knowledge, skills and abilities cited above.