Priority VDI Support Engineer (100% Remote)
VDI Support Engineer- (AWS Workspace / 100% Remote)
Optomi, in partnership with an industry leader in the financial services space, is seeking a VDI Engineer to join their team.
This engineer will ensure the reliability, stability, and availability of VDI systems in a 24 / 7 production environment.
You will be responsible for the administration, configuration, and maintenance of all such systems within a multi-site environment.
Responsibilities :
- Manage daily ticket operations, and provide end-user VDI support including Moves / Adds / Changes for users, security groups, permissions, etc.
- Patching Horizon and / or AWS Workspaces components, testing and releasing base images monthly.
- Operate as escalated point of contact for the TOC (helpdesk) team
- Adhere to ITIL-based approval processes and helping to create and introduce new documentation and SOP's
- Participate in bi-weekly meetings with the team to discuss ongoing and upcoming tasks.
- Contribute to predetermined projects focused on updating Horizon / Workspaces and related components, as well as implementing improvements for the Horizon / Workspaces environment.
Apply today if your background includes :
- 3-4 years of VDI experience- support, operations, and maintenance is preferred- design and architecture will be a separate team
- VMWare Horizon experience
- Experience with AWS Workspaces- team is currently going from on-prem to cloud VDI
- Troubleshooting and resolving user issues- imaging, patching, upgrading, etc.
- Strong documentation and communication skills working across different business unit
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