Collections Specialist

Collections Specialist

Seeking Collections Specialists with a focus on Payment Services collections to join our team. In this role, you'll be interacting with our customers daily by phone and email providing superior service related to the current status of accounts, payments, and other concerns.

Responsibilities :

• Interacting with customers who are past due, assisting by answering questions, and process requests by phone
• Preparing daily Accounts Receivable Reports to monitor accounts and identify outstanding debts
• Answering incoming customer calls regarding billing and / or payment issues questions and general concerns
• Assisting customers with disputes and inquiries and reconciling payment history
• Performing creative skip-tracing techniques to locate customers
• Providing thorough and accurate documentation to customer accounts through our communication channels
• Utilizing judgment to analyze the customer's ability to pay and establish a repayment plan
• Identifying areas of opportunity for optimizing results and improving customer satisfaction
• Being a daily key contributor to improving training and development
• Servicing accounts by investigating problems and finding resolutions to help overcome objections that customers may have about making payments and working towards solutions that best fit the customer needs, creating a positive customer experience
• Maintaining superior quality assurance results
• Coming to work with a positive outlook contributes to Upgrade's already enjoyable environment

Skills You Will Need :

About us : IDT is a communications company, founded in 1990, and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communications, money transfer, and payment services, and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 2000 people across 20+ countries, and have over $1.5 billion in revenues. Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide. Join us!