Customer Service Representative

Where Youll Work

Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18000 staff and nearly 5000 employed physicians and affiliated providers.

At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.

While youre busy impacting the healthcare industry well take care of you with benefits that include health / dental / vision FSA matching retirement plans paid vacation adoption assistanceannual bonus eligibilityand more!

Job Summary and Responsibilities

Virginia Mason is seeking a Customer Services Representative in our ambulatory clinic.

The Customer Services Representative facilitates and coordinates the daily activities of the section to ensure that each patient feels respected welcome and comfortable. As a Customer Services Representative you will assist providers in administering health care through telephone answering appointment scheduling rooming patients managing and communicating daily schedules ensuring revenue capture is complete / timely and communicating test results and patient concerns in an efficient and timely manner. Our Customer Service Representatives contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System a model that has transformed health care by providing patients with easier access to care reducing errors and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad.

Join us and find out how many ways Virginia Mason offers customer service professionals the chance to focus on what really matters - our patients.

If you are ready to start a career with an established team in an organization that understands the importance of your lifes calling its time to connect with us!

We deliver inspired people to do meaningful work.

Job Requirements

Required :

6 months customer service or medical setting experience or Associates degree.

Professional demeanor with a positive upbeat attitude

Excellent organizational and interpersonal communications.

Detail oriented with ability to multi-task. Capable to work independently with minimal supervision.

Ability to effectively present information an respond to questions from administrative and clinical staff groups of managers patients and physiciansPreferred : Knowledge of medical terminology

Just as Virginia Mason is dedicated to improving the lives of our patients and our community we are equally dedicated to your professional and personal success. With a wide range of perks that includes a comprehensive compensation and benefits package and the opportunity to live in one of the most livable cities in the nation you will find that an opportunity with Team Medicine is one worth taking.

We are an equal opportunity / affirmative action employer.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Unclear

Experience : years

Vacancy : 1