Chicago Desktop Support (Onsite)

Job Description

The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff.

Specific responsibilities include :

Provide technical support for users of desktop hardware and software; users can be in remote locations

Troubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting

Troubleshoot printers and copier interfaces

Track and resolve incidents and requests in an incident management system

Perform a variety of support activities including inventory and coordination with outside technology vendors

Work overtime hours, weekend hours and on-call hours as required

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy :

Skills and Requirements

Bachelor’s degree preferred

Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops

Strong technical knowledge of Windows 7 & 10, Microsoft Office 2013-365 products, Market Data Applications (ex. Bloomberg) and telephony systems

Proficiency in troubleshooting desktop computer issues, both hardware and software

Experience with supporting mobile devices

In addition, the ideal candidate will be or have

Excellent customer services skills

Excellent communication skills

Team player attitude