Desktop Support

Windows 11 OS installation and troubleshooting

• Worked on Windows AD and familiar with AD concepts
• Understanding of DL, Functional Mailbox & mailbox Permissions
• Image management includes Intune / SCCM Imaging, OS deployment & SW packages
• Provide and deploy Microsoft patches
• Understanding of LDAP, SSO (OKTA)
• O365 / outlook mail, Installation and troubleshooting at the other client end tools like Teams, One Drive, One Note etc.
• Worked on ServiceNow or any other ITIL Tool, understanding of Inventory and Asset Management
• Worked on Laptop Encryption and troubleshooting (McAfee / Bit locker)
• Understanding of VPN and experience any VPN client (E.g. Cisco AnyConnect)