Support Engineer

A company is looking for a Support Engineer to join its Customer Success team.

Key Responsibilities

Respond to technical issues and questions via various communication platforms

Triage issues internally using monitoring tools and join live troubleshooting calls

Create and maintain support documentation and identify repeat issues for improvement

Required Qualifications

3-5 years in technical support, fintech onboarding, or implementation roles

Strong experience with APIs, SDKs, Postman, JSON, and RESTful integrations

Domain experience in crypto, payments, or fintech preferred

Experience with automation and AI workflows