WEEKEND SERVICE/CARE SUPERVISOR

BrightCare HomeCare -

Brightcare Homecare is a small business in Lafayette, LA. We are professional, innovative and our goal is to to support our clients and their loved ones by providing the most reliable and consistent care services in the Acadiana area.

SERVICE COORDINDATOR JOB DESCRIPTION

Reports to:

Care Manager

Assistant Care Manager

Agency Director

Summary

The Service Supervisor is responsible for development and continual monitoring of the work schedules and needs of Caregivers to meet patient care needs, adjusts staffing according to available staff and reports changes to appropriate supervisors, assure accuracy of the time reports, verify hours worked daily, overtime hours and calculate staffing based on adjusted census daily working to minimize overtime through aggressive recruitment, hiring, training, and retention programs according to need. They must have strong organizational and communication skills, be able work effectively with a team, and adapt to changing priorities and circumstances.

Portrait of Service Supervisor

1. Familiar with and comfortable working on computers.

2. Possess good phone and customer service skills.

3. Ability to coordinate and perform multiple tasks.

4. Understand basic math and accounting principles.

5. Excellent written/grammatical skills.

6. Good communication and problem-solving skills.

7. Self-starter/Resilient.

8. Work well with others.

9. Coordinate care for clients with BCHC Team. Healthcare experience a bonus.

10. Audit inflow of paperwork and documentation to remain compliant with state standards.

Primary Responsibilities

1. Assist with answering phones, office organization and management.

2. Staffing of all in-home care cases via caregivers or self.

3. Coordinate with Director and assist with interview and orientation process of caregivers weekly.

4. Understanding and utilizing the Wellsky staffing software to its best potential.

5. Monitoring and updating daily schedules via computer software for payroll and billing accuracy including trouble shooting/correcting missed clock ins/outs or overlaps.

6. Communicate and notify clients/caregivers daily about schedule needs or changes.

7. Develop and monitor the caregiver mentoring program with the goal of caregiver retention.

8. Monitor and update client care plans as needs change.

9. Educate Caregivers on trending concerns when identified.

10. Contribute to companywide ideas for recruiting and marketing of services.

11. Complete training on intake call sales techniques.

Knowledge and Skills Requirements

· Time Management: The ability to effectively manage your own time, as well as the time of others, is essential for a scheduler. You need to be able to prioritize tasks, manage multiple schedules, and ensure that everyone stays on track.

· Attention to Detail: As a scheduler, you need to be detail-oriented and able to catch mistakes before they become problems. You should have strong organizational skills and be able to keep track of many different schedules and deadlines.

· Communication Skills:The ability to communicate clearly and effectively is essential for a scheduler. You need to be able to explain schedules and deadlines to management, team members, clients, and be able to respond to questions and concerns in a timely manner. Must be able to spend a lot of time on the phone communicating with caregivers and clients.

· Problem Solving Skills: Scheduling often involves dealing with unexpected problems and challenges, so it’s important to have strong problem-solving skills.

· Technology Skills:Many scheduling tasks are done using software and other digital tools, so it’s important to have a good understanding of technology. You should be comfortable using scheduling software, spreadsheets, and other tools to manage schedules and track progress.

· Flexibility: Ideal candidate should be flexible and adaptable. Projects can change quickly, and you need to be able to adjust schedules and priorities accordingly. You should be able to work well under pressure and be able to handle changing deadlines and priorities with ease. Ability to be available outside of typical office hours is a must.

· Caregiving experience or ability a plus.

· Must be authorized to work in the United States.

Work Hours

The weekend Service Supervisor, along with support from our director and care manger will be responsible for all calls and issues that arise during the weekend hours only which include but may not be limited to scheduling issues, staff call outs, client cancellations, client questions, client emergencies, new client prospects, in home staff trainings etc. beginning Fridays at 6pm and shift will end Monday morning at 6am. This is job is for every weekend, and weekends only. You are not expected to report to the office for this shift, work will be remote and in the field only.