Senior Manager Continuous Improvement
This position will lead a variety of continuous improvement and process improvement projects and teams to apply Continuous Improvement principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will be responsible for driving an end-to-end analysis of business operations function and related performance measures. This role will work with Business Leaders to identify opportunities for profitable growth, and driving business transformation and outcomes. This position will also be responsible for coaching others to learn and apply Continuous Improvement principles and tools to their daily work.
Responsibilities
Owns and leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects that drives culture change and positive results.
Leads projects through issues, roadblocks, and problems
Acts as a change agent to drive teams toward success. Demonstrates a track record of success leading and influencing at the mid to senior leadership level without direct authority in driving change.Guides team members to perform through issues and constraintsOwns projectsOwns the timeline, budget, resource constraints, and deliverables / results
Shifts between the big picture and the small-but-crucial detailsIs prepared to roll up their sleeves and work through detailed issuesManages projectsEnsures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates)
CommunicatesActively communicates with project sponsors and stakeholders securing buy-in and agreement as needed
Establishes regular points of communication
Manages sponsor and stakeholders' expectationsDelivers the expected resultsApplies continuous improvement principles, tools and techniques, towards a variety of medium-sized projectsLeads efforts to implement Process Control and Management (process definition, documentation, ownership, metrics, and monitoring systems)Facilitates workshops and targeted improvement events to help teams quickly achieve strategic objectivesWorks with local team members to identify and prioritize continuous improvement opportunitiesWorks with functional and site leaders as a thought leader to create future state improvement roadmaps with clear executable plans that are in line with the business strategies improvement needsWorks with local team members to instill effective daily work management behaviors, such as daily metric reviewContributes toward building a grass-roots culture of continuous improvementCoaches other employees on the use of various tools, concepts and practices foundational to Continuous Improvement in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalabilityParticipates in Communities of PracticeLeads Continuous Improvement Training ClassesDocuments business processesCompletes required continued learningQualifications
Required Work Experience :
5+ years of direct responsibility of operational ownership of different aspects of a business and Continuous Improvement experience. Experience working in the Toyota Production System or similar rigorous lean modelPreferred Work Experience :
Preferred experience in areas of Industrial Engineering, Manufacturing, Organizational leadership, or Healthcare.
Physical and Mental Requirements :
The normal performance of duties may require lifting and carrying objectsFrequent walking and / or standing.Knowledge :
Demonstrated understanding and experience in continuous improvement, process management, or system thinking (5+ years)Demonstrated experience in core continuous improvement toolsDemonstrated experience using structured problem-solving skills : uses a systematic, disciplined and data-driven approach that identifies the root causes of various issues and designs solutions to resolve themDemonstrated data analysis skillsDemonstrated experience leading large, complex, change initiatives and projects, from initiation to completion (5+ years)Demonstrated experience facilitating discussions or workshopsDemonstrated ability to develop strong relationships with others. Proven track record of fostering leadership alignment and target settingDemonstrated experience leading changesDemonstrated ability to influence business leadersDemonstrated experience with process managementBasic knowledge of VOC tools & some DFSS toolsGeneral knowledge of Hoshin and breakthrough planningSkills :
Comfortable with statistical analysisProblem solving skillsEffective written and verbal communication skills across multiple formats : formal presentations, meetings, conference calls, e-mails, and memosAbility to handle multiple projects simultaneouslyComfortable with Microsoft PowerPoint and ProjectSkilled in Microsoft WordAdvanced in Microsoft ExcelInterpersonal skillsDecision making skillsPlanning and organization skillsNegotiation skillsResults-orientedCreativePersistentComposedAble to learn new concepts rapidlyAble to work independently with little supervisionEducation : Bachelor's Degree
License Certifications : Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints)
Current Black belt certification a plus