Disposition Coordinator (Remote - Wisconsin)

Description

About the Role

Location : Remote - Wisconsin residents

Do you have a great eye for detail and a talent for figuring things out? Bring your customer service mindset and a willingness to learn.

We'll train you on everything you need to know. No auto experience needed!

As a remote Disposition Coordinator (DC) at Morley, you’ll help people across the country return vehicles to the auto manufacturer.

You'll be a friendly contact who makes sure every case contains proper documentation. Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible.

What Can I Expect?

• It’s doable and you learn as you go : If you’re new to automotive customer service, no worries! Here’s what one associate does to understand vehicle issues she encounters in her work as a DC :
• We make sure you have the tools you need to be able to do your job right and be connected with your team.
• Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly.

You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.

What You'll Do

• Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases
• Handle both inbound and outbound communications (phone, email, mail)
• Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents
• Expedite and track case handling through documentation systems
• Meet required metrics
• Handle multiple cases simultaneously within guidelines
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist ( chat hours : M-F 7 - 4 Central time / 8 - 5 Eastern time; closed on some holidays TA will respond to after-hours questions the next business day).

Skills for Success

• Excellent multitasking, analytical and problem-solving skills
• Microsoft Office skills

Eligibility Requirements

• High school diploma or equivalent
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work shifts within the center's hours of operation : Monday to Friday (no weekends!)Primary shift : 7 - 4 Central time (8 - 5 Eastern time)Rotational shift 2-4 times per month : 10 - 7 Central time (11 - 8 Eastern time)

Remote Work Requirements

• Wisconsin resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

Why Join Our Morley Family

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (, diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance

Benefits to Make Your Life Easier

• Teladoc : Free online access to doctors 24 / 7
• 24 / 7 nurse help desk
• Patient advocacy : Free 24 / 7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services
22 days ago