Training & Onboarding Consultant

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. We all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online.

The Ask a Trainer program provides a high-touch, consultative training experience for customers seeking expert guidance on leveraging Constant Contact's platform. As a Training & Onboarding Consultant, you will host daily drop-in sessions via Google Meet, helping customers effectively understand and utilize Constant Contact's platform.

This role is ideal for someone with a strong Customer Success and SaaS training background, a passion for teaching, and the ability to break down complex concepts into simple and actionable insights.

What You'll Do :

• Host live daily "Ask a Trainer" sessions where customers can drop in to ask product-related questions.
• Deliver live, consultative training sessions that go beyond simply answering questions—helping customers understand not just how to use Constant Contact but also why and when to use specific features for maximum impact.
• Engage customers in strategic discovery conversations, assessing their marketing goals and recommending tailored solutions.
• Adapt training approaches dynamically, recognizing and responding to different learning styles and levels of technical proficiency.
• Foster an engaging, interactive environment where customers feel comfortable asking questions and exploring solutions collaboratively.

Strategic Training & Consultation

Who You Are :

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education and work location. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees : $50,000 - $62,500 USD

Why You'll Love Us :

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law.

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