Collections Specialist

Collections Specialist

Seeking a collections specialist to manage overdue accounts, negotiate payment plans, and ensure timely debt recovery while maintaining positive customer relationships.

Responsibilities :

Provide excellent customer service while meeting collection goals

Manage a daily call queue.

Takes payments and assists management with requests for due date / deferments.

Light skip tracing on accounts

Identifies and recommends accounts for repossession.

Performs other essential functions as assigned.

Minimum qualifications :

Strong negotiation skills with proven ability to effectively handle difficult customers.

Ability to work in a fast-paced environment.

Able to adapt to change.

Problem Solving Drive for Results

Basic computer skills with the ability to type 30 wpm

Flexibility to work scheduled hours between 8 : 00 am - 6 : 00 pm Monday- Friday

Microsoft Excel : 1 year (Preferred)

Customer service : 1 year (Preferred)

• Reliable transportation to Lakeland Fl 33805 or plan to relocate before starting (Required)

Benefits : 401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Mid Finance Florida is an equal opportunity employer and a drug free work environment.