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Helpdesk / Systems Analyst

Helpdesk / Systems Analyst

Noor Staffing GroupNew York, NY, United States
1 day ago
Job type
  • Full-time
Job description

We've partnered with an established property management company seeking a customer-focused Helpdesk / Systems Analyst to serve as the technical lifeline for their teams nationwide. In this essential support role, you'll be the go-to expert who keeps their operations running smoothly by resolving system issues, training users, and ensuring data accuracy across their ERP platform.

What You'll Do

  • Manage helpdesk tickets and provide technical support to property and corporate teams across multiple locations
  • Train new and existing staff on Yardi ERP, Microsoft Office, and third-party software applications
  • Process accounts payable transactions, invoices, and internal billing with accuracy and attention to detail
  • Collaborate with Accounts Payable and Revenue Control teams to maintain data integrity and reporting standards
  • Complete monthly property reviews and GPR journal entries
  • Create and maintain process documentation to support operational efficiency

What We're Looking For

  • Yardi Voyager experience with knowledge of add-on modules (CRMIQ, PayScan, VendorCafé, SiteManager preferred)
  • Strong technical support background with helpdesk or user support experience
  • Microsoft Office proficiency and familiarity with Adobe tools
  • Basic accounting knowledge and experience with financial data processing
  • Excellent communication skills with ability to train and guide users at all technical levels
  • Customer service mindset with professional demeanor and problem-solving approach
  • Bachelor's degree in Communications, MIS, Accounting, Marketing, or related field
  • Willingness to travel for training and property support
  • $80,000 - $90,000 Depending on experience + Comprehensive Benefits Package + Hybrid Schedule

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