We've partnered with an established property management company seeking a customer-focused Helpdesk / Systems Analyst to serve as the technical lifeline for their teams nationwide. In this essential support role, you'll be the go-to expert who keeps their operations running smoothly by resolving system issues, training users, and ensuring data accuracy across their ERP platform.
What You'll Do
- Manage helpdesk tickets and provide technical support to property and corporate teams across multiple locations
- Train new and existing staff on Yardi ERP, Microsoft Office, and third-party software applications
- Process accounts payable transactions, invoices, and internal billing with accuracy and attention to detail
- Collaborate with Accounts Payable and Revenue Control teams to maintain data integrity and reporting standards
- Complete monthly property reviews and GPR journal entries
- Create and maintain process documentation to support operational efficiency
What We're Looking For
Yardi Voyager experience with knowledge of add-on modules (CRMIQ, PayScan, VendorCafé, SiteManager preferred)Strong technical support background with helpdesk or user support experienceMicrosoft Office proficiency and familiarity with Adobe toolsBasic accounting knowledge and experience with financial data processingExcellent communication skills with ability to train and guide users at all technical levelsCustomer service mindset with professional demeanor and problem-solving approachBachelor's degree in Communications, MIS, Accounting, Marketing, or related fieldWillingness to travel for training and property support$80,000 - $90,000 Depending on experience + Comprehensive Benefits Package + Hybrid Schedule