Jr. Customer Success Manager

SUMMARY OF POSITION

Through outstanding communication regarding what matters to our customers this role will support Customer Success across all of Netrio (formerly Agio). The Jr. Customer Success Manager directly contributes to client improvement resulting in higher client retention and team / company growth.

Your concise relevant and clear communication across Netrio (formerly Agio) teams including Cybersecurity XDR and Managed Services ensure continuity of services an improved customer experience and a coordination of data driven metrics. Consistent action plan execution and fearless communications increase client loyalty set the entire team up for success and allow business leaders to focus on the strategy and vision of the team. The Customer Success Manager will be empowered to challenge the status quo acting as both a team player and as someone who can work independently.

RESPONSIBILITIES

Data

• Provide reporting for Customer Success Managers on current and past results renewals upsell forecasts and client technology
• Track leading indicators of customer health churn customer adoption renewals and upsell opportunities.
• Provide actionable fact-based research and insight that align with objections goals and business decisions

Process

Cross Functional Coordination

Relay customer feedback to the product management team

SKILLS & QUALIFICATIONS

PREFERRED EXPERIENCE

The pay range for this position is $95000 to $115000 annually and is applicable for candidates who will be working in the following locations New York . This range is subject to adjustment for other geographic work addition to geographic location Netrio considers education experience internal equity market demands and other qualifying criteria to determine starting salaries.

Other compensation includes variable compensation plan based on performance.

In addition to compensation benefits Netrio offers a variety of health and welfare benefits based on eligibility including medical and dental insurance term life insurance wellness programs career development and enrollment in our company 401(k) plan with company match

Required Experience :

Manager

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 95000 - 115000