PATIENT EXPERIENCE ADVISOR

About us

At

Cooper University Health Care

, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

The Patient Relations Advisor serves as the primary source of acton for any patient or family issue or concern.

The employee must be skilled in recognition of departments, proactive rounding on patients and families and possess the ability to collaborate with unit / department leadership on service issues.

The Patient Relations Advisor is responsible for all follow up with the patient or family.

Experience Required

5 years of customer service, hospital experience preferred.

Education Requirements

High School Diploma or Equivalent required, bachelor’s degree preferred.

Special Requirements

Analytical thinking / problem solver, complaint management, conflict negotiation, cultural broker, self motivated, data management, excellent communication / good listening, professional manner, respectful, service commitment to customers, self-starter requiring limited supervision.

Excellent customer service, patient interaction and organizational skills .

Ability to work in a fast-paced environment