Head Cashier

Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.

Service, Passion, Respect, Integrity, Teamwork and Excellence

General Summary

The Head Cashier is responsible for register transactions involving the sale and / or return of merchandise. The Head Cashier is also responsible for assisting the Assistant Manager, Operations in the completion of office duties.

Customer Service

• Project a positive representation of Westlake Ace Hardware.
• Greet customers entering and throughout the store. Thank customers by name, when possible when they are leaving the store.
• Project a friendly, outgoing demeanor; work well with customers as well as those supervised.
• Ensure excellent customer service from those supervised.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Communicate any problem or issue that requires management assistance.
• Ensure fast, accurate, professional checkouts.
• Perform Cashier duties as needed to eliminate delays.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Ensure customers are being greeted and thanked by name whenever possible.

Register Operations

Cash Room Operations

Office Operations

Audit

Front End Appearance and Upkeep

Leadership

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others :

Minimum Skills, Requirements and Qualifications

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Equal Opportunity Employer

Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.

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