Business System Analyst

Business System Analyst - IT Applications

• Hybrid (3 days in office) - Columbus, OH -

Job Description -

Key Responsibilities

Collaborate with business stakeholders, solution architects, and development teams to design, document, and analyze tax and OMS business processes.

Define and validate integration specs between Manhattan OMS, Vertex O Series, and SFCC for seamless order flow and tax calculation.

Work with the Vertex implementation team to implement and validate tax rules, jurisdictions, exemptions, and returns processing.

Participate in integration design meetings and create documentations as needed

Translate business requirements into functional and technical specs of development teams.

Support system testing (SIT / UAT), debug defects, and schedule issue resolution across various teams.

Ensure data integrity and consistency between OMS, SFCC, Vertex, and downstream systems such as ERP (e.g., SAP).

Assist in end-to-end process documentation and operational handover materials.

Provide support for continuous post go-live fixes, defect triage, and production issue analysis.

Evaluate integration performance, identify bottlenecks, and recommend optimization opportunities across OMS-Tax-Web flows.

Ensure tax configurations and order flows meet compliance standards and audit requirements, coordinating with Finance / Tax teams as needed.

Provide knowledge sessions, training materials, and walkthroughs for business users and support teams post go-live.

Required Qualifications

5+ years of experience as a Systems Analyst, preferably in Retail, eCommerce, or OMS implementations.

Practical experience of integrating with Order Management Systems (preferably Manhattan OMS).

Knowledge on Vertex O Series (Cloud / SaaS) or similar tax engines (e.g., Avalara, Thomson Reuters).

Experience of working with REST / SOAP APIs, middleware (iPaaS), and integration mapping.

Strong skills in requirements gathering, functional documentation, and process flow design.

Familiarity with JSON, XML and integration testing tools (e.g. Postman, SOAPUI).

Understanding of retail order lifecycle, taxation logic and payment flows.

Experience with Agile / Scrum methodology, JIRA / Confluence and version control (e.g. Git).

Ability to work in cross-functional teams (developers, QA, infrastructure, vendors).

Analytical, troubleshooting, and communication skills.

Additional Information :

What are the top 3 to 5 skills you are looking for from a candidate for both soft skills and technical skills?