Restaurant Manager Michael Jordan Steakhouse

Job Title

Duties and responsibilities include supervising, monitoring, and participating in service operations during an assigned shift. Regularly interact with guests to ensure quality experience, handle special requests, answer questions, and / or resolve problems. Focus on controlling labor and beverage costs, review of the P&L with the General Manager, and identify areas of improvement. Contribute in managing staff and / or restaurant manager performance through effective use of informal and formal feedback, recognition, coaching & counseling meetings, disciplinary action, annual evaluations, etc.; assist in developing restaurant managers to ensure readiness for growth / promotion. Participate in marketing and promotion strategies as directed. Leads and participates in the interviewing, hiring and training of new hourly service staff; also leads and participates in the ongoing training and education of existing service staff. May assist as lead manager for all beverage programs, menus and costs. (Creative and implementation process) Performs various operational / admin functions such as : opening / closing the restaurant, conducting pre-shifts and line checks, processing server checkouts, preparing staff schedules, conducting inventory, placing orders, POS / Infogenesys usage, reporting & maintenance, etc. Attends various internal and / or external meetings relating to the operation of the restaurant. Ensures the general maintenance & upkeep of service areas, equipment, and manager offices. Controls, analyzes, and create plans of action, on an ongoing basis, of the following : Guest Satisfaction through reviews on the different channels. Operating Costs. Sanitation, cleanliness, and hygiene. At IHG we are committed to providing our employees with a safe, secure, and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures. Perform other duties, tasks, and special projects as assigned. Perform the General Manager duties when the business requires or needed. Perform employee evaluations and provide assertive feedback to the team.

Qualifications : Essential Requirements : Minimum 3 years prior experience at the manager level or above. Prior experience in a restaurant similar in scope / style. Prior hands-on experience performing the majority of the areas of responsibility described above. Passionate & humble about service. Proud to work in the Hospitality Industry. Finds ways to say yes, proactive and / or reacting according different circumstances. Flexibility to change. Committed to a high quality service and high food standards. Dignified in conduct and appearance. Thorough understanding of food, beverage, and labor costs. Good math skills. Prior experience with & good working knowledge of POS and / or other restaurant-related systems. Proficient with Microsoft Office applications. Essential Skills : Ability to perform job functions with minimal supervision. Ability to work under pressure. Must be a confident individual who is willing to assume responsibility. Ability to demonstrate high degree of drive and determination. Adaptive and flexible, team player. Ability to work cohesively with co-workers as part of a team. Must have excellent employee relations skills and ability to motivate staff and maintain a cohesive team. Ability to supervise train and direct employees, giving corrections when needed. Ability to perform job functions with attention to detail, speed and accuracy, and comprehend instructions. Ability to prioritize, organize, delegate work and follows through while working in a fast paced environment. Ability to be a clear thinker who remains calm and resolves problems using sound independent judgment. Ability to work under pressure of meeting production schedules and timelines for guests and fellow workers. Ability to plan and aid in the execution of promotions. Ability to aid in the transportation of all work equipment and produce pertinent to job. Ability to move about the outlets / function rooms. Ability to carry or lift items weighing up to 20 pounds. Ability to bend, stoop and kneel. Desirable : Hospitality Management Degree or Some College Education. Food Hygiene Certification. Basset Certification. First Aid Certification / Awareness. TIPS Certified.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

The salary range for this role is $33.60 to $36.40. This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. This position includes a $1,000 bonus, awarded upon successful completion of onboarding and 90-day probationary period. As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture, and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Important information : The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. If you require reasonable accommodation during the application process, please click here. IHG does not accept applications, inquiries, or unsolicited CVs / resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.