Documentation Engineer / Technical Writer
Get AI-powered advice on this job and more exclusive features.
This range is provided by Baseten. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$150,000.00 / yr - $200,000.00 / yr
Direct message the job poster from Baseten
We're looking for a Documentation Engineer / Technical Writer who will own our documentation strategy and execution, and treat it like a true product that impacts users every day. In this role, your writing will directly shape how thousands of developers understand and use Baseten. Great documentation isn't just about explaining features, it's about building the right mental models, reducing time-to-value, and creating those "aha" moments when complex concepts click.
You’ll work at the intersection of product, engineering, product marketing, and our customers. You’ll see features before they ship, understand the problems they solve, and translate that into clear, comprehensive documentation that helps developers succeed. If you light up at the thought of turning a complex topic into a beautiful guide, or obsess over finding exactly the right example to illustrate a concept, we want to talk to you.
RESPONSIBILITIES
Own our documentation
- Own Baseten’s entire documentation—from getting started guides to advanced API and SDK references
- Write new documentation for every feature we ship, ensuring nothing launches without great docs
- Continuously improve existing documentation based on customer feedback, support patterns, and product evolution
- Establish and maintain documentation standards, style guides, and best practices
- Maintain our docs-as-code platform and proactively automate reference documentation
Shape how developers think about Baseten
Create mental models that help developers understand how Baseten works and why it's designed the way it isDevelop code examples and sample projects that demonstrate best practices and common patternsEnsure documentation serves developers at all levels—from those deploying their first model to ML engineers optimizing for productionPartner across teams
Work closely with Product and Engineering to understand upcoming features and their customer impactCollaborate with Customer Success to identify documentation gaps and common pain pointsPartner with Product Marketing on technical content, blog posts, and product announcementsMeasure and improve
Track documentation metrics including usage, search patterns, and user feedbackIdentify and fix documentation gaps proactively based on support tickets and customer conversationsA / B test different documentation approaches to improve comprehension and retentionBuild processes that make documentation a first-class part of our product development cycleREQUIREMENTS
2-4 years of experience writing technical documentation, preferably for developer tools, infrastructure, or AI / ML productsExceptional writing ability—you can explain complex technical concepts clearly and conciselyTechnical aptitude to understand APIs, infrastructure concepts, and developer workflowsSelf-directed work style with ability to manage multiple documentation projects independentlyExperience working with documentation platforms, markdown, Git, and developer toolsPortfolio of technical writing samples that demonstrate your ability to create clear, useful documentationNICE TO HAVE
Experience with AI / ML concepts, model deployment, or infrastructure toolsBackground in software engineering or technical roleExperience building documentation systems from scratchUnderstanding of SEO and discoverability best practices for technical contentBENEFITS
Competitive compensation package.This is a unique opportunity to be part of a rapidly growing startup in one of the most exciting engineering fields of our era.An inclusive and supportive work culture that fosters learning and growth.Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.#J-18808-Ljbffr