Documentation Engineer / Technical Writer

Documentation Engineer / Technical Writer

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This range is provided by Baseten. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$150,000.00 / yr - $200,000.00 / yr

Direct message the job poster from Baseten

We're looking for a Documentation Engineer / Technical Writer who will own our documentation strategy and execution, and treat it like a true product that impacts users every day. In this role, your writing will directly shape how thousands of developers understand and use Baseten. Great documentation isn't just about explaining features, it's about building the right mental models, reducing time-to-value, and creating those "aha" moments when complex concepts click.

You’ll work at the intersection of product, engineering, product marketing, and our customers. You’ll see features before they ship, understand the problems they solve, and translate that into clear, comprehensive documentation that helps developers succeed. If you light up at the thought of turning a complex topic into a beautiful guide, or obsess over finding exactly the right example to illustrate a concept, we want to talk to you.

RESPONSIBILITIES

Own our documentation

Own Baseten’s entire documentation—from getting started guides to advanced API and SDK references

Write new documentation for every feature we ship, ensuring nothing launches without great docs

Continuously improve existing documentation based on customer feedback, support patterns, and product evolution

Establish and maintain documentation standards, style guides, and best practices

Maintain our docs-as-code platform and proactively automate reference documentation

Shape how developers think about Baseten

Create mental models that help developers understand how Baseten works and why it's designed the way it is

Develop code examples and sample projects that demonstrate best practices and common patterns

Ensure documentation serves developers at all levels—from those deploying their first model to ML engineers optimizing for production

Partner across teams

Work closely with Product and Engineering to understand upcoming features and their customer impact

Collaborate with Customer Success to identify documentation gaps and common pain points

Partner with Product Marketing on technical content, blog posts, and product announcements

Measure and improve

Track documentation metrics including usage, search patterns, and user feedback

Identify and fix documentation gaps proactively based on support tickets and customer conversations

A / B test different documentation approaches to improve comprehension and retention

Build processes that make documentation a first-class part of our product development cycle

REQUIREMENTS

2-4 years of experience writing technical documentation, preferably for developer tools, infrastructure, or AI / ML products

Exceptional writing ability—you can explain complex technical concepts clearly and concisely

Technical aptitude to understand APIs, infrastructure concepts, and developer workflows

Self-directed work style with ability to manage multiple documentation projects independently

Experience working with documentation platforms, markdown, Git, and developer tools

Portfolio of technical writing samples that demonstrate your ability to create clear, useful documentation

NICE TO HAVE

Experience with AI / ML concepts, model deployment, or infrastructure tools

Background in software engineering or technical role

Experience building documentation systems from scratch

Understanding of SEO and discoverability best practices for technical content

BENEFITS

Competitive compensation package.

This is a unique opportunity to be part of a rapidly growing startup in one of the most exciting engineering fields of our era.

An inclusive and supportive work culture that fosters learning and growth.

Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.

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