Service Desk Level 2 Analyst
VirtualVocationsKalamazoo, Michigan, United States8 days ago
Job type
- Full-time
Job description
A company is looking for a Service Desk Level 2 Analyst.
Key Responsibilities
Provide second-level support for technical issues and incidents, including desktop, laptop, printer, mobile device, software, and network problems
Troubleshoot and resolve technical issues, escalating to appropriate support teams when necessary
Mentor and guide Level 1 analysts, ensuring timely resolution of service desk issues and customer satisfaction
Required Qualifications
Associate or bachelor's degree in computer science or related field preferred
HDI Support Center Analyst (HDI-SCA) certification
ITIL Foundation certification
Microsoft 365 Certified : Fundamentals and Endpoint Administrator Associate certifications
2-4 years of experience in a technical support role, with at least 1 year in a service desk environment
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Service Desk Analyst • Kalamazoo, Michigan, United States
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