Sr. Operations Manager, EA

A company is looking for a Sr. Operations Manager to lead operational excellence and support a high-performing remote workforce.

Key Responsibilities

Provide leadership and direction to a team of remote Seasonal Managers

Monitor operational metrics and ensure program compliance and policy execution

Conduct coaching, mentoring, and performance reviews with seasonal leadership

Required Qualifications

3+ years of leadership experience in operations, customer success, or tax services

Strong knowledge of seasonal business operations and workforce planning

Experience working in a remote environment with distributed teams

Preferred Active Enrolled Agent (EA) or CPA certification

Proficiency in Microsoft 365, Slack, and professional tax software