Loss Prevention Agent - Chicago

About us:

"Those who work with us take part in the company's life. Everybody knows that their work is an indispensable contribution to our shared growth "

– Brunello Cucinelli

Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. As a perfect blend of industry and craftsmanship, our products are designed to stand the test of time. The whole world is fascinated by the products of our country, by the careful selection of raw materials, and the search for the highest quality and creativity in every step of the production chain. Today, the Brunello Cucinelli company finds its true meaning and aesthetic pursuit in manual skills, craftsmanship and the exclusivity of its collections. They are the truest expression of humanity and of creativity and, as such, are fundamental to us.

Who You Are:

The Loss Prevention Agent will support the store management team in leading the loss prevention responsibilities of providing a safe work environment while protecting the company assets. This role will also ensure the store maintains compliance with all security and loss prevention policies through training and auditing.

What You'll Do:

• Prevent losses through teamwork and training with retail management and staff.
• Greet and welcome clients and vendors at the front door in a warm, professional manner.
• Ensure any immediate client requests are directed to an appropriate client advisor or manager.
• Ensure clients effortlessly depart the boutique with any purchases safely transferred into waiting vehicles.
• Handle emergency/crisis incidents while ensuring the safety and security of all store team members and clients.
• Develop strategies to achieve and maintain loss prevention results that meet company expectations.
• Participate in store meetings and share strategy/best practices with store team members to raise awareness of loss prevention and safety policies, procedures, and standards.
• Partner with management to ensure that merchandise is protected.
• Maintain a strong selling floor presence with a focus on the front zone.
• Support management team on completion of theft incidents, cash discrepancies investigations, and safety related reporting.
• Develop relationships with local law enforcement and LP/Security partners.
• Ensure proper functioning of all store security systems such as such as alarm systems and product security tags.
• Assist management with the organization, preparation and execution of physical inventories.
• Proactively monitor store controls to identify potential internal employee dishonesty.

Qualifications:

• High School Diploma preferred
• 2-5 years' experience working in LP and/or security-related work environment
• Strong verbal and written communication skills
• Ability to quickly and confidently evaluate circumstances and make timely decisions
• Experience in driving successful loss prevention, safety/fire/accident reduction & fraud prevention programs
• Must be a self-motivated individual who can be successful in a fast-paced environment, with minimal supervision
• Flexibility for scheduling to meet business needs
• Ability to perform and work with others with a high degree of professionalism
• Ability to execute assigned responsibilities in difficult and stressful situations
• Ability to maintain a fair, consistent set of standards, using judgment and discretion
• Adhere to all company and department policies and procedures
• Strong written, verbal, and interpersonal communication skills
• Strong conflict resolution and de-escalation skills

EEOC

Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.