Solution Adoption Consultant

ABOUT THIS POSITION

A Waystar Solution Adoption Client Executive will focus on delivering comprehensive support of the operations delivery and sales teams via strong subject matter expertise, interactive client engagement, active coordination with varied internal stakeholders, and deployment of efficient processes that define the statements of work and engagement strategy – with the goal of driving improved client satisfaction, realizing booked revenue and expediting project timelines. The team member must effectively communicate with the Sales team, prospective Clients and the Implementation SMEs across the company.

You must have significant hands-on leadership experience with the use and application of technology-based revenue cycle solutions. By gaining an enhanced level of trust with prospects via relevant acumen, the Solution Adoption Client Executive team is uniquely positioned to capture and define Waystar's product adoption strategy for a client.

WHAT YOU'LL DO

• Partner with sales teams - focused on the large health system / hospital segment - to deliver a differentiated pre-sale experience that highlights the process of working with Waystar (specifically related to a solution delivery and broadly related to the organization).
• Serve as the primary expert resource for deal crafting and solution-specific sale efforts : leading implementation strategy conversations with prospects; providing insightful commentary regarding client needs, and best practices; and developing deal-appropriate collateral that wins Waystar trusted advisor status and results in mutually beneficial new sales.
• With prospects and clients, successfully articulate solution adoption vision and value, placing appropriate emphasis on client satisfaction, operational excellence, and value-added services.
• Engage with Client to develop accurate and executable SOWs that support the client's strategic objectives. The documents must include background, understanding, resource planning estimate, timeline, key milestones / deliverables, and pricing summary.
• Develop project schedule – incorporating critical path, resource requirements, schedule content, relationships and logic, constraints competing client priorities and milestones.
• Develop, identify and analyze incoming requests for RFP / RFI and statements of work.
• Conduct highly effective meetings that establish and strengthen relationships with executive leaders in the health system and hospital environment including the C-suite, VPs of Revenue Cycle and related areas, as well as other key influencers.
• Answer questions regarding product features, service experience, and technical details.
• Throughout the opportunity timeline, assist with and ensure the accuracy of discovery and analysis of client functional and technical requirements, enabling the production of tailored scoping documentation.
• Lead the population of written deliverables in preparation for contracting (e.g., drafting of proposals and SOWs, scoping documentation, pricing). Contribute to ROI analyses, assessments, and other artifacts that may be created to support an opportunity.
• Participate in identifying, designing, and implementing internal process improvements, such as developing standard processes that minimize errors and promote scalability, as well as creating opportunity-supporting collateral for both standard and custom-need scenarios.
• Has the ability to develop and deliver client presentations that communicate the Waystar Solution Adoption approach, methodology, deliverables, and resource requirements with limited assistance.

WHAT YOU'LL NEED

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most : their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid / Medicare payers. We are deeply committed to living out our organizational values : honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https : / / twitter.com / Waystar) on Twitter.

WAYSTAR PERKS

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category : Client Operations

Job Type : Full time

Req ID : R2489

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