Head of Direct Sales Operations

About Us :

Dyson is a global technology enterprise. We're growing fast and our ambition is huge - more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country.

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

About the Role :

Support the US vision to drive exceptional experience and profitable growth through direct sales channels.

• Develop the business plan to grow the Dyson US direct business in line with short and long term goals by delivering a best in class experience that focuses on our technology
• Manage the direct value proposition to give our current and future owners a reason to engage, buy, advocate and come back to Dyson Direct
• Work in partnership with the Direct channel owners (dyson.com, 3rd party marketplaces, CRM, direct detail, customer service online and offline, professional beauty) to identify and implement opportunities to cross-sell and up-sell
• Lead the negotiation of new retail business models, including terms negotiations with retail partners, to extend the experience in Direct to other 3rd party retail properties
• Develop a clear playbook, working closely with channel owners and other key stakeholders, to codify the levers to pull depending on various business needs for each of our product categories
• Deliver assigned budgets on monthly, quarterly and yearly basis and develop actions for all direct channels to achieve the agreed plan
• Monitor direct sales and inventories; identify opportunities and assess related risks; gain consensus and approval from internal stakeholders; communicate and implement proposed action plans.
• Seek out decision makers and influencers to best maximize the direct business, and create positive working relationships across all levels of the organization.
• Forecast at the account and product level as required for attaining sales, profit and inventory goals.
• Manage funds and resources for the best return on investment; analyze sales data and implement high quality solutions to drive business across all categories.

Develop and manage relationships and processes with internal business partners.

Build business plans that enable the Direct organization.

Contribute to the US Sales team.

Fulfil other duties as required.

About You :

Benefits :

At Dyson, how we reward you is linked to our high-performance culture. But it's about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you're in and the moments that matter.

Financial benefits :

Lifestyle benefits :

Health benefits :

Salary : $172,000 - $215,000 annually + bonus opportunity

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at americas.talentacquisition@dyson.com for more information. Dyson is an Equal Opportunity Employer.

Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.